Find Sanya Hotels with Infinity Pools

"An Unforgettable Stay Thanks to Farhana, Our Exceptional Personal Butler I recently stayed at Atlantis Sanya for a special wedding anniversary trip, and I cannot praise our personal butler, Farhana, enough for making it an extraordinary experience. From start to finish, her attentiveness, warmth, and thoughtfulness elevated our stay to a level beyond our expectations. Before our arrival, Farhana reached out to confirm our booking and inquire about any specific requests. When I mentioned it was our anniversary, she took note and ensured every detail was perfect. She even confirmed our expected arrival time to streamline the check-in process, showcasing her professionalism and care. Upon arrival, Farhana greeted us warmly and escorted us to a breathtaking Ocean View Suite, thoughtfully upgraded to enhance our stay. The room was pristine, impeccably clean, and offered a stunning view that took our breath away. To our delight, Farhana had arranged romantic decorations, a fresh fruit platter, and a beautifully crafted anniversary cake, setting the perfect tone for our celebration. On our second day, Farhana went above and beyond by securing us the best table at Ossiana Restaurant, where we enjoyed a mesmerizing view of the aquarium just steps away. The dining experience was flawless, complemented by the restaurant’s outstanding service. Later that afternoon, Farhana surprised us with a gorgeous flower bouquet and adorable whale dolls as anniversary gifts. These thoughtful gestures touched our hearts deeply and made our trip truly memorable. What sets Farhana apart is her ability to anticipate needs and add personal touches that other hotels or butlers might overlook. Every interaction with her was marked by genuine kindness, professionalism, and a passion for creating unforgettable moments. We are already looking forward to returning to Atlantis Sanya and requesting Farhana’s services again. I wholeheartedly recommend her and the hotel to friends, family, and anyone seeking a remarkable stay. If I could give 100 stars, I would—Farhana deserves every one of them! Thank you for making our anniversary trip so special."

"Pros: 1. The direct sea views from the room are absolutely stunning. The sea is right outside the door, making it incredibly convenient for water activities. 2. The hotel staff are exceptionally warm and welcoming. The security guards at the entrance are very attentive, always greeting you proactively and offering to help with your luggage. All other staff members also greet you with a friendly smile. The service here is truly impeccable. Cons: 1. The hotel feels a bit dated overall. The air conditioning unit is quite loud at night, which somewhat disturbed my sleep. 2. The convenience store in the lobby is significantly overpriced. We bought three popsicles, two packs of spicy strips, a bag of potato chips, and a bag of melon seeds for 98 RMB – which is just way too expensive! I'd recommend buying snacks and drinks elsewhere, as you'll find much more reasonable prices."

"The hotel's facilities and service were unexpectedly excellent. As soon as we arrived, plenty of staff were there to help with our luggage and guide us. The front desk upgraded us to a deluxe sea-view room with a fantastic view. Our butler, Vivian, proactively reached out via WeChat and provided various thoughtful services, including a disposable bathtub liner and bath salts. The absolute highlight was the rooftop infinity pool, which offered truly breathtaking views. Although I had read many reviews mentioning a musty smell in the rooms, I personally found it perfectly fine; even for someone as particular about hotel quality as myself, it was completely acceptable. Overall, an excellent stay – I'll definitely be back!"

"The hotel boasts direct beach access and beautiful views, with excellent proximity and convenient transportation. But oh, the sheer frustration! While the hotel was clean and the service commendable – typically major advantages – the constant construction noise was a significant flaw that severely impacted the overall experience. For anyone hoping for a peaceful rest, it turned what should have been a pleasant stay into a nightmare. Although the staff did fulfill their duty by informing us about the construction in advance, the hotel, knowing full well these rooms would be affected, failed to offer any proper solutions. There were no proactive measures like a complimentary upgrade to a quieter room or even basic compensation such as earplugs. They simply sold the rooms at full price, which inevitably leads to the feeling that the hotel is 'only focused on profit and not genuinely prioritizing the guest's comfort and experience.' After all, a comfortable rest is a primary expectation when booking a hotel. This sensation of being knowingly put in a disadvantageous position – essentially, being aware of a 'pitfall' but still permitting guests to 'fall into it' – is bound to leave anyone feeling displeased. I intend to provide this feedback to the hotel management, not only to prompt them to improve but also hopefully to save other future guests from experiencing the same issue."

"While the service was a bit subpar in earlier years, it has significantly improved recently, especially with the introduction of a personal butler service. Initially, I wasn't sure what to expect, but I later realized they were genuinely effective at resolving issues. From check-in to room changes, various other services, check-out, and even handling the mailing of forgotten items – their service was truly comprehensive and excellent. A special thank you to our butler, Mei Li. Moreover, despite a recent typhoon, the hotel recovered very quickly. For years, we've consistently dined at Caifeng Pavilion. This year, the food was not only delicious with a rich variety but also came in larger portions. It's truly dependable. However, the arcade remains a letdown. I really miss the days when you could easily win dozens of plush toys. Is it really too much to expect dozens of plush toys after spending 800-900 [currency]? I just can't understand their logic. Furthermore, I'm baffled by whoever decided on the coin system this year. Three or five coins per game would be understandable, but ten coins per game is definitely excessive. Someone needs to look into who came up with this idea – do they think coins are free? Lastly, while changing the key card to a wristband is a convenient idea, an adjustable or elastic one would be much better, as the current one is uncomfortable to wear. Additionally, the access point (card reader) is too close to the door frame, which makes it awkward to open the door."

"I booked for six nights, half a month in advance, so I certainly didn't expect any issues with room allocation. 1. First, we had reserved a deluxe family room, and according to the pictures, the bathroom was supposed to have a window. We arrived at 11 PM as two families and were assigned two completely different rooms. I wouldn't have even realized if my friend hadn't brought it to my attention. And this was in September, mind you – not peak season – yet instead of an upgrade, we received a *downgrade*? My room's bathroom had no window, and the bed faced two large mirrors. Seriously? I contacted the butler, who promised an upgrade for the next day, but that never materialized... (I hope you'll honor your promises in the future.) They simply moved me to the room I *should* have been in originally. Oh, and as a consolation, they sent some fruit the next day (see picture 1) – *how generous*. 2. We forgot a doll when we checked out. While it was great that the butler promptly contacted us, they then sent it back via SF Express with *cash on delivery*! Honestly, even a chain like Atour wouldn't do that. I was genuinely speechless. 3. I've never left a negative review on Ctrip before, and I won't this time either, but I hope this serves as a warning for future guests. I definitely won't be returning. 4. While the butler's responses were quick, their communication when handling issues felt consistently cold and unhelpful. The only time they became more communicative was when they were soliciting a good review at the very end. (I've already deleted the butler's WeChat account. I doubt they'll miss one customer, but this is just for your information.)"

"First and foremost, a huge shout-out to Sasa! She's an incredibly thoughtful and warm young lady whose service was consistently responsive. We had a minor issue with our room at the beginning, but she promptly helped us resolve it. Knowing that packing with a child takes extra time, she even kindly extended our check-out, and our communication with her was incredibly efficient and smooth. She also surprised our child with a small cake. When a typhoon hit during our stay, she thoughtfully prepared fruits and desserts for us. She truly is a warm and lovely person! Next up, the hotel itself. Our suite was incredibly spacious and bright, and the private balcony was ideal for relaxing with a drink. The housekeeping staff did an excellent job, keeping our room spotless, and they were always friendly and quick to respond. The kids' activities and pools are shared with Hualuxe, offering a rich variety of options, so we never had to worry about keeping our child entertained – they absolutely loved it! I've stayed at Hualuxe before, and if their rooms are fully booked but you still want access to these fantastic family activities and pools, this hotel is a superb alternative, especially considering its much more affordable price. We also experienced a typhoon during our visit, and it was truly reassuring to witness the hotel's professional and timely handling of the situation, which made us feel incredibly secure. I must also praise the concierge team. Their energy and spirit were outstanding. Among all the hotels I've stayed at in Sanya, while the amenities might not be the absolute best, I genuinely feel this hotel boasts the most vibrant and professional concierge staff. Every team member was impeccably dressed and efficient. The young gentleman who delivered our luggage on check-in day (who seemed fresh out of college) and the foreign staff member who assisted with our room change later both handled the luggage delivery with utmost professionalism and courtesy. The first young man, in particular, politely wished us a pleasant trip and happy stay before he left. These thoughtful details truly enhanced our overall experience! However, there was one minor issue: possibly because of the planter on our balcony, we encountered small ants in the room and on the bed. Both Sasa and the housekeeping department actively worked to address it, but for someone with allergies, it was quite a nuisance for a few days. I truly hope this can be significantly improved by our next stay. Furthermore, dining at the hotel restaurant over the past few days presented some challenges. Except for one occasion during a busy period when we were promptly shown to a clean table, it was incredibly difficult to find a clean table during off-peak hours. Many tables were empty but left uncleared. I approached a foreign staff member, but their attitude in resolving the issue was quite unhelpful. They coldly insisted they didn't understand throughout our interaction. Even if there was a language barrier, they should have sought assistance. Instead, I had to switch to English before they would even try to help. What if an elderly guest who didn't speak English faced such a situation? Would they simply be met with such indifference? Overall, though, it was still a very pleasant stay."

"The hotel environment is super good. It is near Meilan Airport and has airport pick-up and drop-off services. The most important thing is that the lady at the front desk is beautiful and gentle. The service is particularly good. The answers to questions are also very detailed and considerate. I like this atmosphere very much🧧🧧🧧🌹🌹🌹❤️❤️❤️"

"We wanted to convey our feelings after our stay at the Sangem Moon Hotel. It was one of the best holidays we have had, and we were most of the hotels 5* in Sanya. Starting with the service, a big round of applause for Lily from the reception, who took care of us from the very beginning. She took care of us every day so that we did not lack anything. Also a huge thank you to the hotel manager. A new hotel with beautiful apartments with a wonderful view of the sea. Breakfasts are incredibly delicious, made for the customer. Fresh juices, cookies, omelettes, Chinese soups and various specialties made us not want to go out. We gained a lot 😂😂😂 of weight. Infiniti pools on the 21st and 5th floors. A paradise for kids, swimming pools and a small aqua park made the time pass very quickly, and most importantly, the beautiful beach and direct descent to the sea were impressive 👍❤️. We heartily recommend it to everyone, and we will definitely come back there."

"I recently had the pleasure of staying at Westin Sanya, and I can confidently say it exceeded all expectations. From the moment I walked through the doors, I was warmly welcomed and treated with genuine care and professionalism. The rooms were spotless, modern, and incredibly comfortable. Every detail, from the plush bedding to the ambient lighting, was thoughtfully designed to provide a relaxing experience. The amenities were top-notch, and the location made it easy to explore the city while still feeling like a peaceful retreat. But what truly made my stay unforgettable was the outstanding service—especially from Ella Chen and her team. They went above and beyond to ensure everything was perfect, offering personalized recommendations, quick assistance with any request, and always greeting me with a warm smile. Their dedication and hospitality truly stood out and made me feel right at home. She even arranged for my daughter’s birthday celebration and helped to ship back some stuff we left behind. In fact, the whole Westin team was very affable and it was a pleasure to be staying there. I highly recommend Westin Sanya to anyone looking for comfort, elegance, and impeccable service. I will definitely be returning on my next trip! Thank you again to the entire team—and especially Ella Chen—for making this such a memorable experience."