Mercure Hotel Ingolstadt Reviews

The room is big, but the location is bit far from city. The price is good

The location is very good, about 15 minutes' drive from the shopping village, very quiet, the room is small, but very comfortable, the front desk service is very friendly, the breakfast is also good, it is recommended to stay

A very good stay experience!

The location of the hotel is relatively remote. If you are not resistant to the heat in summer, it is recommended to book an air-conditioned room. The breakfast is rich and parking is convenient.

Es liegt etwas außerhalb der Stadt, mit dem Auto aber schnell zu erreichen. Das Zimmer ist groß und supersauber, leider etwas altmodisch ausgestattet.

Bett war klasse. Ich mag keinen Teppich in Hotelzimmern, aber für eine Nacht war es gut und günstig.

sehr schlechte Service

Sehr ruhige Gegend. Der Service und die Auswahl beim Frühstück ist super.

房間裝修比較舊，但是用料實在，帶早餐對國內人員比較友好，其他衞生什麼之類的都沒有問題

各方面都挺好 滿分

Basic hotel in quiet area. No charging station for electrical cars. Anyway, Good stay & Super friendly service!

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

We stayed at the Mercure Ingolstadt over night on the way to Austria. The hotel was very clean and the staff friendly and helpful. Although the restaurant was not open, there is a very good stubl just up the road. The breakfast was very good and plentiful.

Only stayed for a single night but rooms were clean, beds were comfortable and no huge conplaints. Slightly less enviromentally friendly as all towels are always cleaned