Makkah Hotels with Wi-Fi

"I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted."

"One of the best hotels I have stayed at. Extremely close to the haraam with two entrances either via outside the street past al safah tower or can go through the clock tower. You have the option of both safa tower and the clock tower for food and shopping. The service was brilliant. Honestly there is absolutely nothing I could even complain about. If I was to return again I would 100% book again. The staff are absolutely amazing."

"Great location close to al haram. Room very clean . Friendly staff. Suhur with good variety.  Small shopping store inside the hotel. Coffee, sweets and ice cream corners. Shopping mall access."

"2 night stay for our first time at this hotel. So let's start with check-in. Not great. Just 2 members of staff, who didn't seem to be working particularly quickly through guests who were queuing up. Took about 25mins wait, which is not what you want. The room itself, a junior suite, with one king bed and one separate seating area, was by and by clean, but this may just be down to the fact it is not regularly booked, so underused and not worn out as much. The fixtures and fittings definitely could do with some refurbishment and upgrades. Mattress had no give and felt like a plank of wood, and the pillows were similar. The sofa was uncomfortable and sagged, as were the 2 small chairs, no cushions also. The curtains in both the seating room and the bedroom were on a pulley system which refused to budge and we're half open and couldn't be moved. Another fault we had to call down for was the actual wall/ceiling area on top of the main room door. The door would not close easily and needed a great big hard shove to close. On exiting I noticed that the plaster and wall around was cracking and the whole door frame was cracking. The reception staff sent a carpenter who came to look and said they would need to send a plasterer the next day. Needless to say no-one else turned up and the fault was still outstanding at the end of our stay. Neither did the cleaning staff hoover or brush up the growing pile of plaster and dust which accumulated each time the door was opened and closed. Another bugbear of the room was the soundproofing, or better put, lack of any soundproofing whatsoever. We were subject to noise from the next door room all night, conversations and television sound coming through whilst trying to sleep. In the adjacent seating area, there was actually a great big gap in the wall by the window frame which allowed light and sound from the neighbours on the other side to come through. Very disconcerting. The WiFi was woefully slow, to the point that we couldn't even load the qr code for the hotel services. The shuttle service, if you could call it that, seemed kind of pointless if you're able bodied. It was quicker to walk. Literally a one minute ride on the way out. My child was sick in the night and we needed a change of sheets for the bed. It took 2 phonecalls and then being put on hold and waiting 20mins, by which time I physically send down to reception to see what was going on. There was supposedly a kids club on Floor H, which also houses the gym, but it was abandoned and was a bare room. Ok let's put down something positive. The fridges in the room actually worked. The television sets were brand new slimline Samsung. But, annoyingly the actual channels and TV signal were not great. The lifts were fairly clean, if somewhat slow depending which set you were using. My wife commented that the reception area toilets were the cleanest she had ever come across and had attendants on hand to clean. The car parking charge is also annoying, you'd think it would be free for guests or cheaper than the close to 75sar daily charge. Access available cheap local food eateries, but may not be suitable for delicate constitutions. There are also a few shops in the hotel lobbies complex, selling clothes, prayer accessories etc along with a small mini mart for basic necessities, along with the obligatory barber shop and overpriced coffee shop/cafe. Would we stay again? Possibly, due to location being not too far from the Haram and relatively budget friendly price. Would not recommend for older or disabled travellers as it would be challenging to get to the Holy Mosque even if using the shuttle bus. Just be prepared for a noisy stay, so bring ear plugs if you don't want to know exactly what your room neighbours talk about during the night."

"I stayed their for 5 nights with my family. Very near to Haram. There is a mosque on floor 21 which has a speaker connection with Haram. Even in rooms, you can listen to the Azan and prayers. Less food options nearby, you need to go to Safwah Tower or Clock Tower."

"Our stay was amazing and we really enjoyed the room. It's around 5 minutes walking to the gate 79 of masjid Al-Haram. They even have a shuttle car if you feel lazy to walk😄. Special thanks to the lady in the receptionist named Afrah. She was so kind and helpful."

"I recently had the pleasure of staying at elaf kinda and it was truly an unforgettable experience. From the moment I arrived, I was welcomed with warm hospitality and impeccable service. What truly set this hotel apart was the exceptional staff. Every team member went above and beyond to ensure my stay was seamless, always ready to assist with a genuine smile. Their professionalism and dedication to guest satisfaction were remarkable. The location was also ideal—conveniently situated near Alharam yet offering a peaceful retreat away from the hustle and bustle. Overall, my experience at elaf kinda exceeded all expectations. I highly recommend it to anyone looking for a luxurious, comfortable, and memorable stay. I can’t wait to return!"

"I enjoyed my stay, the room was big with a couple of sofas to relax on, a desk and a comfortable chair. Water, kettle, tea/coffee available in the room for free. The bathroom is also big and clean with shower gel and shampoo dispenser.  There are 6 lifts so hardly any waiting for it to come. Staff are accommodating, helpful and flexible. They go the extra mile to ensure you are pleased with their service. Any request is dealt with promptly. A pleasant stay, thank you to all staff members."

"Dear Trip, Thank for this great Reservation. Easy to book And easy pay ane Even easy to chat for Any Question. For Address, We would like to say thank you a ton for your kind during Our stay. We were provide All Partial haram haram View Room while Our Reservation Only City view. All amenitis Re load daily And Room Cleaned daily. All staff friendly With their answer if We ask something. THE interior stunning With All new furnishing. No waiting for THE lift All is well here We Will Be back NEXT YEAR."

"It is written that it is 7 minutes away from the Haram, and I was with an elderly woman, and I was shocked that it is more than a quarter of an hour away. A limousine is needed. This point must be noted."