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Verified reviews
Location7.4
Amenities8.5
Service8.2
Cleanliness8.9
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All reviews(88)
Positive reviews(79)
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Awesome stay(24)
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Negative reviews(9)
Maibucketlist
Superior Room
Stayed in Aug 2025
Couple
8 review
8.0/10
Very good
Posted on Sep 30, 2025
5-7min walk to the nearest metro. Hotel is clean, and offered a free upgrade to make up when there was a miscommunication issue.
Response from Property: Dear Maibucketlist ,Thank you very much for choosing Lionel Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are madeWe look forward to have the opportunity to welcome you back and to show you our services at their best.Best regards,Birsen BAHADIRGuest Relations Manager
Guest User
Superior Room
Stayed in Nov 2025
Family
1 review
5.5/10
Posted on Jan 4, 2026
Positives: The rooms are spacious, but the furniture and bathroom show wear from age and use. Breakfast was very good.
Negatives: The hotel is located in an industrial area, not much to explore around. The SPA practically consists only of two saunas (separate for men and women), hammam and changing rooms, which are also used by the hotel staff. There were no bathrobes in the room, so we had to ask several times both the lobby staff and the SPA reception staff before we got them. During peak hours, the main reception appears understaffed, resulting in slower service than expected for a five-star hotel.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your stay. Unfortunately, we have been unable to reach you regarding your reservation details. We would very much like to discuss your experience and work on improving it.The points you mentioned have already been communicated to the relevant departments, and necessary investigations and improvements will be carried out. We kindly invite you to contact us directly so that we can address your concerns and ensure a better experience in the future.Thank you for your time and understanding.Kind regards,Guest RelationsMısra ÖZÇELİK
Guest User
Superior Room
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Jan 6, 2026
I always go here. I find the location ideal if you have your own transport; otherwise, it's a bit more difficult. The staff and hotel are superb. Hygiene is excellent.
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Response from Property: Dear Valued Guest,Thank you very much for your kind words and for choosing to stay with us repeatedly. We are delighted to hear that you enjoyed our staff, facilities, and hygiene standards.We also appreciate your note regarding the location, and we hope it did not cause you any inconvenience. Your feedback is very valuable to us and will help us continue to improve.We look forward to welcoming you back on your next visit.Kind regards,Guest RelationsMısra ÖZÇELİK
Chaddddd
Superior Room
Stayed in Jun 2025
Solo traveller
11 review
8.5/10
Very good
Posted on Aug 17, 2025
Good hotel for the price, the location is just not that great.
Response from Property: Dear Guest ,Thank you very much for choosing Lionel Hotel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are made It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly. Best Regards Guest Relations Manager Birsen BAHADIR
apollosun
Deluxe King Room
Stayed in Oct 2025
Couple
6 review
10/10
Outstanding
Posted on Nov 26, 2025
Sona and Kapton Emre made my stay so fantastic! Awesome clean rooms and good facilities.
Response from Property: Dear Guest,Thank you very much for your kind and positive feedback. We are delighted to hear that Sona and Captain Emre contributed to making your stay fantastic. It is also wonderful to know that you were satisfied with the cleanliness of our rooms and our facilities.We truly appreciate your comments and look forward to welcoming you again in the near future.Best Regards,Guest RelationsMısra ÖZÇELİK
Czortuna
Superior Room
Stayed in Jan 2025
Travelling with friends
2 review
10/10
Outstanding
Posted on Mar 26, 2025
Hotel staff is very attentive and friendly.
Thank you for the very reasonable price and this beautiful night.
Response from Property: Dear Czortuna , Thank you very much for choosing Lionel Hotel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. Please be assured that we have taken your comments seriously and ensure that the necessary improvements are made We look forward to have the opportunity to welcome you back and to show you our services at their best. Best regardsBirsen BAHADIRGuest Relations Manager
Guest User
Superior Room
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Feb 1, 2025
Very nice staff members like Elif. Very welcoming always available to help with anything if needed.
Response from Property: Dear Guest , Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly. Best Regards, Guest Relations Mısra ÖZÇELİK
Guest User
Deluxe King Room
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 9, 2025
Fantastic hotel experience in İstanbul. The rooms were modern, clean, and very comfortable. The staff went above and beyond to make our stay enjoyable. The breakfast was delicious with a wide variety of fresh options. Great location with easy access to the city by car. Would definitely stay here again!
Response from Property: Dear Guest ,Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with hotel management. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have special requests for your next visit, please do not hesitate to contact us directly.Best RegardsGuest RelationsMısra ÖZÇELİK
Guest User
Superior Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 31, 2025
The breakfast was amazing. Service and location is perfect. Couldn’t recommend this hotel enough
Response from Property: Dear Guest ,Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with hotel management. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have special requests for your next visit, please do not hesitate to contact us directly. Best Regards Guest Relations ManagerBirsen BAHADIR
Veronika Str
Junior Suite Non Smoking
Stayed in Oct 2024
Couple
36 review
9.5/10
Amazing
Posted on Nov 18, 2024
Absolutely great experience staying in this Hotel.
The only downside is the location away from all if the attractions.
Other than that, absolutely satisfied with everything. Spacious, nice breakfast, room cleaned properly daily.
Really enjoyed our stay.
Response from Property: Dear Veronika,Thank you so much for your wonderful feedback. We're thrilled to hear that you had an absolutely great experience with us. It's fantastic to know that you enjoyed the spacious rooms, daily cleaning, and our breakfast offerings. We truly appreciate your comments. We understand that our location may not be ideal for everyone, but we’re glad to hear it didn’t overshadow your overall satisfaction. Should you need assistance with anything during your next stay, or if you'd like help exploring the nearby attractions, please don't hesitate to reach out. We hope to welcome you back soon!Best Regards,Alp MumcuFront Office Manager
Guest User
Superior Room
Stayed in Mar 2025
Business traveller
5 review
9.0/10
Great
Posted on Apr 22, 2025
It would be hard to ask for more. Obviously there is always a room for improvement but I have to say that the crew is far pro than anywhere else I have been in this town.
Will always come back here.
The location is not in the heart of the old town but with 20€ top you are anywhere in the European side of the city.
Response from Property: Dear Guest,Thank you very much for choosing Lionel Hotel and sharing your valuable points with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your points are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your ratings seriously and ensure that the necessary improvements are madeWe look forward to have the opportunity to welcome you back and to show you our services at their best.Best regards,Mısra ÖZÇELİKGuest Relations
Guest User
Executive Room
Stayed in Mar 2025
Other
2 review
9.5/10
Amazing
Posted on Apr 5, 2025
Exceptional Stay in Istanbul
During my recent visit to Istanbul, I had the pleasure of staying at one of the city's finest hotels. From the moment I arrived, the warm welcome and genuine hospitality from the staff set the tone for a memorable stay. The team consistently demonstrated professionalism, friendliness, and attentiveness—special thanks to Emir for his outstanding service.
The rooms were impeccably clean, comfortable, and thoughtfully designed for a relaxing experience. The on-site dining was equally impressive, offering a variety of delicious options. Additionally, the hotel's location is ideal—conveniently situated for exploring the city's major attractions, shopping, and dining.
I highly recommend this hotel to anyone visiting Istanbul. It truly exceeded expectations on every level.
Response from Property: Dear Kamal,Thank you very much for choosing Lionel Hotel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.Please be assured that we have taken your comments seriously and ensure that the necessary improvements are madeWe look forward to have the opportunity to welcome you back and to show you our services at their best.Best regards,Mısra ÖZÇELİK Guest Relations
Joud Al Saidi (Student)
Superior Room
Stayed in Dec 2024
Travelling with friends
2 review
10/10
Outstanding
Posted on Jan 17, 2025
My experience was perfect
Response from Property: Dear Joud Al Saidi ,Thank you very much for choosing Lionel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with my colleagues.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have speacial requests for your next visit, please do not hesitate to contact us directly.Best Regards Guest Relations Manager Birsen BAHADIR
Guest User
Superior Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 13, 2025
Hotel was amazing and services is very good, thank Misra and Elia for the help and support us. We are very enjoy
Response from Property: Dear Zhanna ,Thank you very much for choosing Lionel and sharing your valuable comments with us.We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with hotel management.Your comments are always guiding us on our path to continuously improve our services and guest satisfaction.It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have special requests for your next visit, please do not hesitate to contact us directly.Best Regards,Mısra ÖZÇELİKGuest Relations
Guest User
Superior Room
Stayed in May 2025
Business traveller
3 review
10/10
Outstanding
Posted on Jun 2, 2025
Your hospitatily is awsome and every thing is good thanks aloy for all
Response from Property: Dear Sheik ,Thank you very much for choosing Lionel and sharing your valuable comments with us. We are very pleased to hear that you have been satisfied with the services of our hotel. I will be proud to share your kind comments with hotel management. Your comments are always guiding us on our path to continuously improve our services and guest satisfaction. It was our pleasure to host you , and we hope to welcome you back soon for another memorable experience.Should you need any assistance or have special requests for your next visit, please do not hesitate to contact us directly.Best RegardsGuest Relations ManagerBirsen BAHADIR