Emotions by Hodelpa - Juan Dolio

The staff is really nice except Nicholas from font desk was really rude and unprofessional just because I was asking to update to add one person that I will paid the difference he start screaming a me and didn’t let me talk it was really unpleasant all other staff are excellent Jose, Antonio and Irving was really friendly and also the animation team like Ronald is great from the bartender Luis Roberto from the restaurant and Juana all of them are great

The hotel had no running water for more than six hours, and the electricity was constantly going out. The food quality was terrible, and my husband became sick with what appeared to be food poisoning after eating at the resort. To make matters worse, I developed a severe ear infection after spending time in the pool. According to my doctor, the infection was likely caused by exposure to contaminated pool water. I am still dealing with the infection, facial swelling, pain, and multiple rounds of antibiotics days after leaving the resort. The only staff member who provided good service was the gentleman who escorted us to our room. Unfortunately, management was unhelpful and dismissive when I raised concerns about my husband's illness and requested assistance with medical expenses. Instead of helping, I was asked to sign a document stating that the hotel was not responsible. This was one of the worst resort experiences my family has ever had. Between the lack of water, repeated power outages, health issues, and poor handling of customer concerns, I cannot recommend this resort.

GIRLS TRIP - We had a wonderful time despite the weather (raining). Staff/Waiter- Zoraida was excellent amongst others, pleasant/friendly/cheerful/accommodating Restaurants - Mexican and Dominican were our favorite! The fried chicken from the beach area is a MUST!!! Entertainers - Luis and Ramon were awesome! Shows/bingo/miniature golf/night club all great! Room - AC worked/clean room/spacious/balcony Suggestions to make stay more pleasant: -Remove the extra charge if you get there early before check-in time in order to be able to eat/use facilities (never heard of such thing - Esmeralda needs more training on how to relay message) -Let you make reservations for dinner when you check-in for all the days and NOT have to wake up early 9am to make the reservation for that night only. - Change policy of having to return the towel daily. - Provide umbrella at check-in like the towel card since NOT all rooms had them as we were told. - Phone was not working so it was difficult to communicate of any issues presented (needed iron/umbrella/leak in bathroom) - Coffee should be provided at the buffet/breakfast, they have a cute coffee shop/pastries (which should give larger cups) so that was a little inconvenient early in the morning when you need that coffee!! Overall, this resort is great/small/everything you need is close by, great staff/food/entertainment! I recommend and definitely go back. Hope management takes suggestions into consideration and make adjustments. Thanks

Food wasn't that good