Excellent property in Thamel area. Nice and courteous staff. From pre-arrival support to check-in (for 4 nights), in the new block, the experience was perfect. Room decor, upholstery, bedsheets, towels and toiletries were perfect too. Room service is quick and efficient. Food is reasonably priced and is generally good. Though, found some non-veg items not properly cooked (some pieces were still partly raw and difficult to chew). I requested the Restaurant Manager for preparation of a dish and substitute with any regular dish in the buffet dinner (included in my package) on any following day and he readily agreed. While offering the dish, he stated that I will have to pay for the dish though, eventually the charges were not raised for the dish. Rooftop Restaurant is great, must visit and enjoy the view. In the evening, I wanted to point out some small issues to the General Manager of the Hotel, but he did not have time during all the 4 days despite my best efforts to get in touch (I was told that one day was weekly off and rest of the time he was always busy in meetings or phone calls). So, here goes: Toilet: Though lighting is good, light near mirror is not properly placed to facilitate even shaving (left side of the face does not get enough good light) Housekeeping: Generally good. Though floors appear clean, walking barefoot after bath reveals that dust has not been properly cleaned (probably result of continuous use of same mop, without desilting it) Room: Avoid any room in the new block, till the construction on top floor is over.