The service provided fell below expectations, as despite repeated attempts to contact reception, no one was sent to address the issue of room service. Despite the clear communication of the problem, there was a failure on their part to rectify the situation promptly. This lack of responsiveness left the guest feeling frustrated and dissatisfied with their overall experience. Effective communication and timely resolution of issues are essential components of satisfactory customer service, both of which were evidently lacking in this instance. Such instances can significantly impact a guest's perception of a hotel or establishment, potentially leading to negative reviews and deterrence from future patronage. It underscores the importance of efficient customer service protocols and the need for staff to be proactive and attentive to guests' needs. In the future, the establishment should prioritize responsiveness and ensure that guests' concerns are addressed promptly to maintain a positive reputation and enhance customer satisfaction.