Cosmo Hotel Kuala Lumpur Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the presence of cockroaches and the condition of the ironing board. This is certainly not the standard we strive to maintain, and we regret that it affected your visit.Please rest assured that we take cleanliness and guest comfort very seriously. In response to recent concerns, we have increased our pest control treatments to twice a week to ensure a more thorough and consistent approach to maintaining a pest-free environment. Additionally, we are reviewing our housekeeping procedures to ensure that all amenities, including ironing boards, meet the highest standards of cleanliness.We appreciate your feedback, as it helps us improve. We hope to have the opportunity to welcome you back in the future for a much better experience.Warm regards,Cosmo Hotel KL

Response from Property: Dear Guest,Thank you for your feedback. We're glad to hear you were satisfied with our customer service. We apologize for the inconvenience regarding the parking and the room scent. Your comments are valuable and will be shared with the team to help us improve. We hope to have the opportunity to serve you better in the future.Warm regards, Cosmo Hotel KL

Response from Property: Dear Guest,Thank you for sharing your feedback with us. While we’re glad to hear you found our location convenient, we’re truly sorry to learn that your experience with our service and cleanliness did not meet your expectations.This is certainly not the standard we strive for, and we take your comments very seriously. Please rest assured that we are looking into the matter and will take the necessary steps to improve both service quality and housekeeping standards.We genuinely value your feedback and hope to have the opportunity to provide you with a much better experience should you choose to stay with us again.Warm regards,Cosmo Hotel KL

Response from Property: Dear Visa,Thank you for sharing your feedback. We’re glad to hear you enjoyed the great location and the nice view of Merdeka Tower, especially being close to the Dataran Merdeka SCKLM starting line.However, we sincerely apologize for the inconvenience caused by the presence of cockroaches in your room. Please rest assured that we take pest control seriously and have recently increased our treatments to twice weekly to maintain a clean and comfortable environment for our guests.Regarding the outdoor parking charges, we understand your concerns and will communicate your feedback to the parking management for consideration, especially during event days.We appreciate your honest comments and hope to have the opportunity to welcome you back for a much improved stay.Warm regards,Cosmo Hotel Kl

Response from Property: Dear Guest,Thank you so much for your kind words! We're happy to hear you enjoyed our service and that your room smelled fresh and pleasant. Your satisfaction means a lot to us, and we hope to welcome you back again soon!Warm regards,Cosmo Hotel KL

Response from Property: Dear Piper,Thank you for sharing your experience with us. We're delighted to hear that you and your fiancée had a pleasant family trip and enjoyed your stay in our connecting room. It's great to know that you found the room clean, quiet, and our location convenient for your needs.We truly appreciate your feedback and hope to welcome you both back to Cosmo Hotel Kuala Lumpur for another memorable stay in the future.Warm regards,Cosmo Hotel KL

Response from Property: Dear Guest,Thank you for your honest feedback. We apologize for the inconvenience you experienced with the water heater during your stay, especially in the mornings. This is not the standard we aim to provide, and we have shared your comments with our maintenance team to address the issue promptly.We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,Cosmo Hotel KL

Response from Property: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear you enjoyed our unique atmosphere and found our location convenient. It’s especially great to know that Prem at the front desk made a positive impact by assisting you with your early morning taxi we will be sure to pass on your kind words to her.We truly appreciate your recommendation and look forward to welcoming you back to Cosmo Hotel Kuala Lumpur on your next visit!Warm regards,Cosmo Hotel KL

Response from Property: Dear Guest,Thank you for your honest feedback. We're glad to hear you had a generally good experience and appreciated the cleanliness of the room. We apologize for the oversight with the luggage tag and will remind our team to be more thorough. We also appreciate your understanding regarding our staff, especially during busy periods. Your comments are truly helpful for us to improve.Warm regards, Cosmo Hotel KL

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our convenient location, with easy access to the LRT, fast food outlets, and nearby convenience stores.We also appreciate your comment regarding the lift waiting time. Please know that we are aware of this and are working on improvements to enhance our guests’ experience.We hope to welcome you back to Cosmo Hotel Kuala Lumpur for an even better stay in the future.Warm regards,Cosmo Hotel KL

Response from Property: Dear Tien,Thank you for choosing to stay with us and for taking the time to leave such a thoughtful review.We're glad to hear that you enjoyed the convenience of our location, the nearby amenities, and that our friendly staff helped make your 6-day stay a pleasant one. We're also pleased that your Studio Suite was clean and met your expectations.We sincerely appreciate your suggestions regarding rubbish bins at the lobby and near the lifts — that’s a valuable point, and we’ll definitely look into improving this for our guests' convenience.We're sorry to hear about the noise from neighboring doors in the morning. We understand how important restful sleep is and will explore possible solutions to minimize such disturbances in the future.We truly value your feedback and hope to welcome you back again soon!Warm regards,Cosmo Hotel KL

Response from Property: Dear Guest,Thank you for your kind feedback! We're glad you enjoyed the strategic location and found the room clean and comfortable. We hope to welcome you again soon!Warm regards, Cosmo Hotel KL

Response from Property: Dear Guest,Thank you for your feedback. We’re sorry about the limited breakfast menu and lift inconvenience — we’ll work on improving those areas. We're glad to hear our concierge made a good impression. As for the blinking smoke detector, rest assured it's a normal safety feature and not a recorder. We appreciate your sense of humor and hope to welcome you back with a better experience!Warm regards, Cosmo Hotel KL

Response from Property: Dear Guest, Thank you for your kind review! We're so glad to hear the hotel exceeded your expectations and that our location was perfect for exploring Merdeka Square, River of Life, Central Market, and Chinatown. We look forward to welcoming you again soon!Warm regards, Cosmo Hotel KL