Ref Kumamoto by Vessel Hotels

Ref Kumamoto by Vessel Hotels Reviews

Ref Kumamoto by Vessel Hotels

Shinshigai 7-2, Chuo Ward, Kumamoto City, Kumamoto Prefecture, 860-0803, JapanView Hotel Details
Ref Kumamoto by Vessel Hotels
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Ref Kumamoto by Vessel Hotels Guest Reviews

4.6/5
Great
552 review
Verified reviews
Location4.8
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(552)
Positive reviews(546)
Reviews with photos/video(201)
Near shopping area(92)
Delicious breakfast(86)
Convenient for shopping(86)
Relaxing hot springs(59)
Easy to get around(47)
Small room size(33)
Perfect for kids(14)
Tasty coffee(7)
Negative reviews(6)
Retireetravel
Single Room with Shower
Stayed in Jan 2025
Couples
80 review
4.5/5
Great
Posted on Feb 7, 2025
Everything was good. Free amenities & drinks from 2pm -11 pm, express check out available. Parking nearby car park at 1200 yen.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are very glad to hear that you had a comfortable stay.We will continue to work hard every day to provide services that will please our customers.If you are in the area again, please be sure to stop by REF Kumamoto by Vessel Hotels.We look forward to seeing you again.Murakami, Front Desk, REF Kumamoto by Vessel Hotels
Suk Yin Grace
Single Room with Shower
Stayed in Dec 2024
Solo travellers
4 review
4.5/5
Great
Posted on Jan 22, 2025
The hotel is convenient, located near to Karashimacho tram station and Sukura Machi Kumamoto. It takes about 20-25min walk to Kumamoto Castle. The room is nice, clean and tidy. I enjoyed my stay in Th is hotel.
Response from Property: Thank you for staying at REF Kumamoto by Vessel Hotels.Thank you for taking the time to leave a review.We are relieved to hear that you enjoyed your stay and were satisfied with it.We will continue to strive to improve our services.We look forward to seeing you again.REF kumamoto by Vesselhotels,Morimoto
Michelle
Moderate Twin Room
Stayed in Nov 2024
Family
19 review
4.0/5
Very Good
Posted on Dec 21, 2024
Room is good and considered spacious The bed design to store luggage underneath which makes the room with more space, really good suggestion Nice having free welcome drink, but just too full to enjoy late evening Overall good and definitely can stay again next time
Response from Property: Thank you for staying with us. We are very pleased that you were satisfied with the room and welcome drink service.We hope to see you again in the future if you have the opportunity to visit Kumamoto.
Guest User
Single Room with Shower
Stayed in Feb 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Great location, walking distance to the tram and lots of restaurants and izakayas. Very clean and comfortable. Small room but very thoughtfully designed, and had everything I needed. Didn't try the public bath, but my friends loved it.
Response from Property: 先日は、レフ熊本byベッセルホテルズにご宿泊を賜り、誠にありがとうございます。また、お忙しいところ、口コミ投稿にもご協力をいただき、重ねてお礼申し上げます。この度は、当ホテルへお褒めのお言葉を頂戴し、心より感謝申し上げます。今回のご滞在が、お客様にとって快適なものとなったようで、大変うれしく拝見いたしました。当ホテルは熊本市繁華街の中心部「新市街アーケード」内にあり、公共交通のアクセスもよく、ビジネス・観光に便利な立地にございます。お客様のお声を励みに、今後ともより良いサービスをご提供できるよう、日々精進してまいります。またお近くにお越しの際は、ぜひレフ熊本byベッセルホテルズにお立ち寄りくださいませ。お客様にまたお会いできる日を心から楽しみにしております。レフ熊本byベッセルホテルズ 長郷
Single Room with Shower
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Very good Very clean Nice lounge Will go back again Decent bath
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are very happy to hear that you enjoyed your stay at our hotel. We are very grateful that you let us know that you will use our hotel again.All of our staff will continue to do their best to provide services that will please our customers.If you visit Kumamoto again, please stop by REF Kumamoto by Vessel Hotels.We look forward to seeing you again.REF Kumamoto by Vessel Hotels Front Desk Murakami
MINGYEUNG
Single Room with Shower
Stayed in Jan 2025
Couples
4 review
5.0/5
Outstanding
Posted on Mar 5, 2025
Clean, efficient rooms and a relaxing bath made for a comfortable stay. I especially liked the direct, rain-free entrance. It's a practical, well-located choice, offering good value and friendly service. Ideal for a short trip.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels the other day, despite the bad weather.We would also like to thank you for taking the time to write a review despite your busy schedule.We are very happy that your stay was comfortable for you.We will continue to work hard to provide you with even more satisfying service, taking your comments as encouragement.If you are in the area, please use REF Kumamoto by Vessel Hotels again.We look forward to welcoming you again.REF Kumamoto by Vessel Hotels Front Desk Murakami
KalvT
ROH Non-smoking
Stayed in Sep 2024
Couples
11 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Although room is on the small side, the hot spring is really nice
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to leave a review.We apologize for the inconvenience caused by the compact design of the guest rooms.However, we are very grateful for the compliments you have given us about our hotel's large communal baths.We will continue to strive to provide our customers with the best possible service, and we will continue to work hard every day to provide you with the best possible service.If you are in the area, please stop by REF Kumamoto by Vessel Hotels.All our staff look forward to welcoming you again.REF Kumamoto by Vessel Hotels Front Desk Murakami
smilinglilwen
Moderate Twin Room
Stayed in Jan 2025
Family
5 review
3.7/5
Posted on Mar 17, 2025
The Triple Room was too small to accommodate 3 adults. Insufficient space to place 2 big luggages in the room and even harder to open the luggage. The receptionists were not so friendly however the amenities are more than enough with self-service at the Lobby. All kind of FOC hot and cold drinks are available at the common space canteen too. Location-wise is good as all the restaurants and Pharmacies are just walking distance away.
Response from Property: Thank you very much for using REF Kumamoto by Vessel Hotels.Thank you for taking the time to leave a review.We will continue to improve our hotel operations based on your feedback.We hope you will stay with us again when you visit Kumamoto.We look forward to welcoming you again.REF kumamoto by Vesselhotels,Morimoto
linao
Premium Room
Stayed in Nov 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 18, 2024
Super hotel , very clean!
Response from Property: Thank you very much for using our hotel. We are very pleased that you enjoyed your stay in the premium room. If you have another opportunity to visit Kumamoto, we look forward to welcoming you again.
Mable
Standard Twin Room
Stayed in Jan 2025
Family
6 review
2.7/5
Posted on Feb 10, 2025
Room is small. Lift, common area and spa are very busy. Not comfortable and not good for value. Definitely won’t recommend this hotel to any friends or relatives. Its location maybe the only reason why people are still choosing to stay in this hotel, nothing more!
Response from Property: Thank you for choosing REF Kumamoto by Vessel Hotels.We are sorry that we were unable to meet your expectations during your stay.The rooms are compact and we apologize for the inconvenience.Also, on days when there are many events or guests, the elevators and large public baths may be crowded. We apologize for the inconvenience, and we appreciate your understanding.We will continue to work hard every day to provide a comfortable hotel for our guests.We are very sorry for the inconvenience, but we hope you will continue to patronize REF Kumamoto by Vessel Hotels and the Vessel Hotel group.Thank you very much for your cooperation in posting a review despite your busy schedule.REF Kumamoto by Vessel Hotels Front Desk Murakami
Guest User
Moderate Twin Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 21, 2025
The room is clear and well-maintained. The size is just right. Excellent service, and the free drinks in the lounge bar are a great touch!
Response from Property: Thank you for staying at REF Kumamoto by Vessel Hotels.Thank you for taking the time to leave a review.We are pleased to hear that you enjoyed your stay.We will continue to strive to improve our service.We look forward to welcoming you back.REF kumamoto by Vesselhoptels,Morimoto
Yuenhome
Single Room with Shower
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 15, 2025
It was a pleasant stay with clean room and facilities.  It’s spacious in the public bath which will make it better if it shows how crowd inside the room TV (like some of the other hotels do in Japan; so as the laundry. Other than that, we had a lovely stay and very easy to travel around with shops around, thank you!
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are very glad that you enjoyed your stay at our hotel.We also sincerely appreciate your valuable feedback regarding the large public bath.We will share your feedback with our staff and use it to improve our services in the future.All of our staff will continue to work hard to create an environment where you can stay more comfortably, encouraged by your words of praise.If you come to Kumamoto again, please use REF Kumamoto by Vessel Hotels.We look forward to seeing you again.REF Kumamoto by Vessel Hotels Front Desk Murakami
irislam_xo
Standard Twin Room
Stayed in May 2024
Family
6 review
4.5/5
Great
Posted on Jun 10, 2024
Booked 2 rooms for 1 night, with breakfast included. The staff were friendly with nice service. Check in and check out process were quick with no problem. They don’t have a car park but I did find a parking instruction from someone else’s comment. You can ask for the staff for a parking coupon for cheaper price. Overall, this is a hotel that I’d recommend.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to post a review despite your busy schedule.We are glad to hear that you had a comfortable stay during your stay.As you said, our hotel does not have a parking lot, so if you use a nearby affiliated parking lot, you will have to pay a fee of about 1100 to 1300 yen. Thank you very much for your cooperation when using the parking lot.However, we sincerely appreciate the many compliments we have received about our hotel.All of our staff will continue to work hard to provide services that you can enjoy.If you are in the area, please use REF Kumamoto by Vessel Hotels again.We look forward to welcoming you again.REF Kumamoto by Vessel Hotels Front Desk Murakami
Po Yan LAM
Moderate Twin Room
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 10, 2024
Self service for toiletries, even provide pads at the toilet, very considerate
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels. We would like to thank you for your positive feedback and your review.We hope you were satisfied with your stay.We will continue to strive to further improve our services.We look forward to welcoming you again.REF kumamoto by vesselhotels, Morimoto
Guest User
Single Room with Shower
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 27, 2024
The location is very good, you can get anything there, good food and shopping. Other than that, the room is very clean and the staff are super friendly. Will stay there again if I go to Kumamoto.
Response from Property: Thank you very much for staying at REF Kumamoto by Vessel Hotels.We would also like to thank you for taking the time to leave a review.We are very happy to hear that you enjoyed your stay at our hotel.Your kind words are an encouragement to all our staff.We will continue to strive to provide our customers with the best possible service and will do our best every day to provide you with the best service possible.If you are in the area, please stop by REF Kumamoto by Vessel Hotels.All our staff look forward to welcoming you again.REF Kumamoto by Vessel Hotels Front Desk Murakami