The Esplanade Resort and Spa Reviews

This trip was not as expected .. was charged although the only transport into town on my day of check in was cancelled so I was not able to check in until a day late . Still took the full fee and the charged me more than I payed for 2 nights for an extra night since we arrived late . Then had forced us to move rooms making me miss my brothers wedding ceremony!! Very sad to have this happen on such a special occasion.. then when my 11yr old wanted to continue craft she started in the previous apt they refused to let us loan scissors so we have to walk a good km to get to Woolworths to buy a pair !!! Would never stay here again I don’t suggest others to either and to top it off they have me a $40 meal voucher to spend at the onsite restaurant which was closed every day of our stay !!!

Satiated for a 1 night stopover to break the journey. The room was comfortable & well appointed. The service was friendly, knowledgeable & accurate. Short walk to the rest of the town, lake & beach. On-site parking is convenient. I choose to stay here when in the area.

Location was OK - a bit of walk but not too far. The facilities and room were very good except the bed was not comfortable at all.

Very nice personnel , rooms clean, nice view very relaxing stay

The service is poor, neither Ctrip nor the hotel responded to inquiries.

The hotel is very modern, the rooms are spacious and bright, the parking is convenient, there are supermarkets and restaurants around, and the sea is opposite. The hotel has swimming pool, restaurant and bar, complete facilities.

It's a nice hotel in town.

The room is ok and the location is ok

Good, feels good

I would have like to have clear directions to the room from reception. There are many rooms in this complex, and we had to double back and ask for directions. No map was provided. In addition, the television was not working. Very ordinary. In room facilities, back to the 90s. One choice of tea bag, one choice of powdered, instant coffee. The experience was like camping in a room.

I would have liked easier access to the heated pool. I have a back problem so the ladder into the pool is no good for me so was unable to use it.

Another great stay at The Esplanade. Shower head was cracked and not flowing correctly however rest of apartment and grounds were spotless.

We arrived at 4pm and left at 7am next morning so wasn;t there long enough to really review. Reception staff were pleasant and helpful, the room was lovely and very clean. Unfortunately the lifts broke down so walking 4 floors with luggage was a bit of a challenge. Overall we enjoyed our stay albeit a short one

Room and hotel was nice enough however the bed was really uncomfortable - felt very cheap and felt almost like it could break any time you sat down or moved on it.