Objective review:
Pros: Most hotel staff were warm, friendly, and enthusiastic. The location boasts beautiful scenery, with wildlife nearby, and it's very close to the jetty. There are also many dining options in Kuah Town. The spa was excellent, though a bit pricey!
Cons: The hotel's facilities are outdated, and cleanliness was just average. The toilet had a slight odor, and the sheets had stains, which I later asked staff to replace. The biggest issue is the soundproofing. If you're easily stressed or a light sleeper, seriously consider my advice and avoid this hotel. Perhaps I was unlucky, but for four nights, a Middle Eastern family with two crying children stayed across from us, and their wailing continued past midnight. It was truly frustrating. Thankfully, the platform provided timely feedback and intervention, and the hotel manager offered some gifts and earplugs, but there were still several difficult hours at night. I think a better solution would have been to help us move to a more suitable room, but the manager refused, stating that twin rooms were fully booked. This is definitely incomparable to hotels with excellent service awareness in China.
Another major pitfall: The seafood at the hotel's restaurant, Tide, was not fresh and very expensive. Definitely avoid it; don't take my word for it, go try it yourself. My daughter had diarrhea that night, and the hotel later offered some discount compensation. Communicating with foreigners is exhausting, so I won't dwell on it.
Finally, since this was a family trip, we focused more on the happy moments. Despite the imperfections, let's just think less about them~ I wish everyone gets to see the beautiful natural scenery of Langkawi.
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