Guest User
February 19, 2024
1. Service. The hotel was booked many days in advance, and a family of three booked a twin room specifically for sleeping comfort. On the morning of check-in, the hotel called to confirm and made it clear how many people would be staying. But when I came to check in at around 8 pm, I was told that the twin room was no longer available and the room I booked had been given to someone else. I was really speechless. Standing at the front desk for a long time can't solve it. At first, I was told that I would cancel the order and then book the Tibetan-style building, but I couldn’t book it on the same day, and the Tibetan-style building was not displayed on the platform. Later, he said that he could coordinate a room without air conditioning. It would be freezing in Lhasa in winter? After more than half an hour, it still couldn't be solved. I finally said, if it doesn't work, please give me an extra bed in the double room, so that I can sleep comfortably. It turned out that I was asked to add money myself, which was simply ridiculous. Finally, we were told to call the manager to apply and asked us to wait in the lobby for a while. Finally, after waiting for an hour, we were told that we could add an extra bed for free.
2. Room facilities are relatively old. It is no different from all hotels with place name + hotel + VIP building.
3. The breakfast was terrible, totally sorry for the quality of the hotel.
Original TextTranslation provided by Google