Anonymous User
February 9, 2023
We dragged our suitcases to the ancient city. One for me and one for my husband. His suitcase was relatively large at 24 inches and it was difficult to find a seat. The boss came to pick us up. He took his suitcase and asked my husband to help me carry it. This is all normal! ! And our 24-inch suitcase weighs 12.1kg when checked, which is considered light. The road in the ancient town is particularly difficult. It’s harder to move with a suitcase. We walked relatively slowly along the way, fearing that our suitcase would be torn. The boss pulled hard after taking over. My husband said that this road is not easy to navigate, so we should walk slowly. The boss said we don’t have the skills. He said he was used to it. I just kept pulling him in front while we chased him from behind. Then the suitcase was torn apart. Good guy, I didn’t even say sorry. Also, our suitcase is too heavy! ! ! I was a little unhappy at that time, and we didn’t ask for compensation, so we just pulled over normally, because we had just gotten off the plane and were quite confused. I got angry when I got to the hotel. Because when we booked on Ctrip, it was clearly written on the 2nd floor. When we got there, the boss insisted that we were on the first floor and said that this was the room we booked. I said that Ctrip clearly stated that it was on the 2nd floor, so why did it become the first floor after arriving at this store? My husband told us to find another hotel because the suitcase was broken and we had to buy another suitcase. We didn’t even have time to find another hotel and checked in. After checking out and checking out the next day, the boss didn't say a word of apology. They didn't say sorry or compensate for the suitcase. Because the reservation was for the second floor, we were accommodated on the first floor. Anyway, the experience is very poor. Because on the first floor, the door directly faces our room when we enter. I looked over my reservation information over and over again. There is still a certain difference from the picture. But I forgot to take pictures. Comments still have to be written. The most annoying thing is that the boss violently broke your suitcase without saying a word of apology. I have to spend money to buy a suitcase, which is a waste of money. It can't be replaced by happiness.
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