3 Reviews
Olympic Residence Deluxe Apartments
Limassol|2.64km from Karatello Tavern
We rented a 3 bedroom apt for 3/10-4/10 for 11,000 euros. Today we noticed there was no hot water in the apt. We called the management for 3 hours and they kept promising us someone was going to come fix it. When we got sick of waiting, we went downstairs personally and asked the receptionist to send someone to fix the hot water. She refused and when I made her call her manager I could hear “Chinese” (we are Americans in town for work) over and over. After I told her I was going to sit in the hotel lobby until someone came to fix the water, she called the police. Then the manager came and took off the hot water control panel and found A PIECE OF CARDBOARD (made from a Olympic residence maintenance department business card) wedged in front of the buttons that controlled the hot water (so that when we pushed the control from the outside it would not allow the hot water to turn on). Then we went to the second bathroom and FOUND A SECOND CARDBOARD/business card blocking the hot water to there. I asked my husband if this could have been done on purpose and he said no way as the management didn’t have keys to the apt and the water was working the first few days. Then we realised that yesterday we had given housekeeping keys to clean the apt. So maintenance came in (illegally) at that time to jam our hot water to force us to move out of the apartment! When we realised with horror that this was intentional. We understood that we are targeted by the management! We were sent an email this morning telling us the residence pools were closed until 4/10 (the exact day we are scheduled to leave). We checked the pool and there is no closure signs and others are still allowed to use the pool! I’m beyond horrified at the conduct of Olympic Residence management. 1) They violated guest privacy and our trust in them by entering our apartment under the guise of housekeeping to tamper with our hot water in order to force us to leave 2) Called the police on paying guests because we said we would sit in the lobby until our apt was repaired 3) Sent us an email telling us the pool was closed when it was open to guests so we would not use it 4) all because we looked Chinese Please do not ever stay here. If this didn’t happen to me. I wouldn’t even believe this could happen
Excellent
72 Reviews