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Jayakarta Hotel Lombok
3.7/516 Reviews

Jayakarta Hotel Lombok

Batu Layar|0.18km from PUTU ART
We were there only for 1 night for weekend, booked more than 5 rooms for family and children. Despite the pandemic, Jayakarta seems getting busy with events (workshop, wedding etc) and of course many guests were stayed during weekend (sounds good tho). However, during breakfast seemingly lack of attention and supervision of senior staffs. 80% of staffs in-charge during breakfast were trainees. Egg station, pancake & waffle station, even ”gorengan” station conducted by trainee who started their training program just in 5 days and there was not a senior staff who supervised there. 100% guests were Indonesian (local). we stood in a crowd just for gorengan and omelet, there wasn't any marking of queue nor any motto ”first come first serve” nor ”menjaga jarak” I did order, trainee said “wait a moment or we deliver to your table”. Less than 5 minutes I came back, but another guest took my gorengan. trainee said “wait a moment we deliver to your table”. I came back, she said “gorengan has delivered but to a wrong table” (me sigh). I ordered again and told her will be back less than 5 minutes. when I came back, gorengan have taken by another guest. I decided to wait in gorengan stall, and still other guest took the gorengan, even more there was not a single word came from the trainee suggested the guest to “get in line”, and it took 1 hour just to have 5 slices of gorengan *after struggling and complaining. I had no idea, either the trainee didn’t understand about first come first serve or didn’t notice about who to be served in a queue (Executive Chef & FBM have you trained your trainee how to manage the crowd?). Hotel should be more concerned of PIC in a crowd station, at least could be anticipate the occupancy during busy weekend, hire DW or recalled the worker (WFH) whom have skills and knowing how to handle the crowd just to assist over the weekend. mostly guests were really don’t care about ”getting in line”, what a shame on the guest who insisted getting in line but kept ”ditikung”. the excuse of ”we are very sorry there were many guests” should not be occurred if senior staffs in-charged in a “favorite” station for local guest. Never let your guest leave unhappy

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Top rated hotels in Lombok

Searching for hotels near PUTU ART? Compare room rates and reviews to find your ideal stay.
Whiterose Guesthouse
4.7/54 Reviews
If I could give White Rose six stars, I would. I had a fantastic four-night stay at this accommodation. The property is clean, modern, and secure, with a large gate that is kept closed at all times. It is located on a quiet street, yet not too far from convenience stores, ATMs, and pharmacies. The stay includes breakfast, and lunch and dinner are available for purchase. The food is delicious, and for those who prefer a night in, Grab Food services the area as well. Abdul and Rei deserve special mention for their exceptional hospitality and kindness. White Rose offers pick-up and drop-off services from the ferry terminals and airport, and they can also assist with a number of tours. I enjoyed the 5-Gillis snorkeling tour, which was very well-priced. The property provides a kitchen for self-catering, a mini-bar service for alcohol and other drinks, and scooter hire if desired. The staff is friendly, always smiling, and goes out of their way to ensure that you are well taken care of. Wi-Fi is complimentary. I have no hesitation in recommending White Rose, and I certainly look forward to returning in the future.
Jayakarta Hotel Lombok
3.7/516 Reviews
We were there only for 1 night for weekend, booked more than 5 rooms for family and children. Despite the pandemic, Jayakarta seems getting busy with events (workshop, wedding etc) and of course many guests were stayed during weekend (sounds good tho). However, during breakfast seemingly lack of attention and supervision of senior staffs. 80% of staffs in-charge during breakfast were trainees. Egg station, pancake & waffle station, even ”gorengan” station conducted by trainee who started their training program just in 5 days and there was not a senior staff who supervised there. 100% guests were Indonesian (local). we stood in a crowd just for gorengan and omelet, there wasn't any marking of queue nor any motto ”first come first serve” nor ”menjaga jarak” I did order, trainee said “wait a moment or we deliver to your table”. Less than 5 minutes I came back, but another guest took my gorengan. trainee said “wait a moment we deliver to your table”. I came back, she said “gorengan has delivered but to a wrong table” (me sigh). I ordered again and told her will be back less than 5 minutes. when I came back, gorengan have taken by another guest. I decided to wait in gorengan stall, and still other guest took the gorengan, even more there was not a single word came from the trainee suggested the guest to “get in line”, and it took 1 hour just to have 5 slices of gorengan *after struggling and complaining. I had no idea, either the trainee didn’t understand about first come first serve or didn’t notice about who to be served in a queue (Executive Chef & FBM have you trained your trainee how to manage the crowd?). Hotel should be more concerned of PIC in a crowd station, at least could be anticipate the occupancy during busy weekend, hire DW or recalled the worker (WFH) whom have skills and knowing how to handle the crowd just to assist over the weekend. mostly guests were really don’t care about ”getting in line”, what a shame on the guest who insisted getting in line but kept ”ditikung”. the excuse of ”we are very sorry there were many guests” should not be occurred if senior staffs in-charged in a “favorite” station for local guest. Never let your guest leave unhappy
OYO 1605 Puput Resort Batulayar Senggigi
5/52 Reviews
On arrival it is a little daunting walking up a dirt track past barking dogs and cows but the rooms are huge and beds comfy with superb shower and, toilet facilities. On eventually being directed to some houses at the rear of the bungalows and finding him, the manager was so friendly and inviting. Very good experience with some fantastic restaurants and clubs within easy walking distance and laundry supply stores near by it made for a great stay. Only downside was TV and Wi-Fi not working. It might be when you go but the island is slowly progressing back to normal after covid
Aloravilla Hotel Lombok Senggigi
3.7/55 Reviews
The bathroom smells bad, the water is sometimes small, but the hot water works well. The room lighting is not good, so the room feels scary. The room facilities are quite complete there are toiletries and coffee makers, but we got our bed sheet with holes and the power outlets are not much/hidden. Inside the room is quite clean but the facilities outside the room are not maintained well, the swimming pool water is green so think about swimming again. For a pretty good location close to many centers because2, suitable for the last day before going to the airport.
Summer Love Villa
4/51 Reviews
This villa is a perfect villa for a group of 6 or multiple couples. It has a lot of amenities that much suitable for everyone to use. The location is secluded so there’s pros and cons that might not for everyone.
The Chandi Boutique Resort & Spa
4.6/538 Reviews
This is an absolute gem, a “boutique”experience in its truest form on all levels of facilities & service - I can’t recommend it highly enough! We stumbled across The Chandi whilst in Lombok & it was the most AMAZING find. Here’s a few words to sum it up: Stunning Chilled Stylish Boutique Friendly Helpful Delicious food & drinks Perfect pool Sophisticated Massage heaven Multicultural Thankyou to Andy & his wife the owners & ALL the staff for such a lovely welcome & conversations throughout our stay with special shout outs to Fian & Vee. I shall be recommending The Chandi to all my family & friends who come to visit me in Lombok - I am a home owner there so I know the area well & my views are discerning! Looking forward to to returning & seeing you all again as soon as possible.. Sarah x

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