Hilton London Kensington Hotel

Hilton London Kensington Hotel Reviews

Hilton London Kensington Hotel

Holland Park Avenue, London, United KingdomView Hotel Details
Hilton London Kensington Hotel
Hilton London Kensington HotelHilton London Kensington HotelHilton London Kensington Hotel
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Hilton London Kensington Hotel Guest Reviews

3.9/5
Good
107 review
Verified reviews
Location4.2
Amenities3.7
Service4.0
Cleanliness3.9
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All Reviews(107)
Positive reviews(98)
Reviews with photos/video(12)
Awesome stay(24)
Great service(19)
Convenient location(15)
Easy to get around(14)
Amenities were average(12)
Delicious breakfast(9)
Great location(4)
Negative reviews(9)
Guest User
Double Room
Stayed in May 2024
Business travellers
13 review
3.2/5
Posted on Jun 4, 2024
The room was too small as compare to others. Once the luggage open , is hard to move around and the toilet was small as well. Located near train station.
Response from Property: Hello, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon. Team Kensington
Anonymous User
Double Room
Stayed in Dec 2023
Business travellers
7 review
5.0/5
Outstanding
Posted on Dec 19, 2023
A really great choice to stay. Can leave luggage if arrive earlier than check-in time. Room is really comfortable. Good accessibility very nearby train and bus station. Just that breakfast same menu for those 3 days I stayed there.
Response from Property: Thank you for your review, we are delighted with your rating and we hope to welcome you back soon.Kind RegardsPatricia MahonGeneral Manager
Agha Nasir
Double Room
Stayed in May 2024
Couples
10 review
1.7/5
Posted on May 26, 2024
Very bad smell in the 4 F where I stay my room no 4090 I explain you you can ask your people to check too
Vivek
Superior Double Room
Stayed in Mar 2024
Family
16 review
3.2/5
Posted on Apr 3, 2024
Don't choose this hotel if you want peaceful sleep - Room Noise Concealment was very poor - bed bed mattress springs were very noisy on every move. Breakfast buffet options were good Hotel room had weird old furniture smell.
Response from Property: Good Day, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Kind Regards, Kathian Rigobert Executive Hotel Administrator Hilton London Kensington
Guest User
Double Room
Stayed in Mar 2024
Business travellers
17 review
3.7/5
Posted on Mar 30, 2024
Excellent Breakfast in the morning can even have Omlette made for you. Room was comfortable as was Bed. Bathroom had Bath and Shower. I would stay again. Gym needs more equipment is my only gripe.
Response from Property: Hello, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Kind Regards, Kathian Rigobert Executive Hotel Administrator Hilton London Kensington
MurrayJohn
Hilton Junior Suite
Stayed in Jan 2024
Family
2 review
4.7/5
Amazing
Posted on Jan 8, 2024
Very good location with transport links, amenities and good food/drink choices all within very close proximity. Staff extremely friendly and helpful but the hotel itself really is in need of updating in a lot of areas - rooms, entrance areas, corridors, bar etc. Breakfast also very good with a fantastic choice.
Response from Property: Thank you for your review and for staying with us, it is great to read that overall you enjoyed your stay. We appreciate your comments on the room and we do have an ongoing program in place.We look forward to welcome you back in the future.Kind RegardsPatricia MahonGeneral Manager
Rainie Wing Yan
Superior Double Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 12, 2024
Recommend. The hotel breakfast was so nice and delicious.
Response from Property: Hello, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future.Kind Regards,Kathian RigobertExecutive Hotel AdministratorHilton London Kensington
Guest User
Twin Room
Stayed in Apr 2024
Business travellers
115 review
4.0/5
Very Good
Posted on Apr 15, 2024
Great hotel near to station. Friendly staff and neat facilities
Response from Property: Hello, Thank you for your recent stay and taking the time to share your experience with us we hope to be able to welcome you back here soon in the not so distant future. Team Kensington
Kai Hung
Double Room
Stayed in May 2024
Family
6 review
4.7/5
Amazing
Posted on May 17, 2024
The staff is very friendly. Check in and out is quick.
Response from Property: Hello Kai, Thank you for taking the time to leave us a review we are pleased to see that the staff, value for money and locations were all 10s in your book. Your comments will help in our continuous efforts in improving our guest’s experience. We hope to continue exceeding your expectations on your next stay with us and look forward to welcoming you in the not so distant future.Team Kensington
MAK78
Twin Room
Stayed in Nov 2023
Solo travellers
10 review
4.7/5
Amazing
Posted on Dec 2, 2023
The smoothest check in/out , great support service team at the concierge thanks to Mr. Ahmed they stored my luggage securely. I can stay here again.
Response from Property: Thank you for your review, we are so delighted to read your feedback. I have thanked Ahmed for taking care of you.We hope to welcome you back soon. Kind Regards Patricia MahonGeneral Manager
Guest User
Double Room
Stayed in Feb 2024
Couples
20 review
5.0/5
Outstanding
Posted on Mar 9, 2024
Loved it great experienced cant go wrong with this hotel.....
Response from Property: Hi, Thank you so much for your review and we hope to be able to continue welcoming you here with us in the not so distant future. Kind Regards,Kathian RigobertExecutive Hotel AdministratorHilton London Kensington
CKU
Double Room
Stayed in Apr 2023
Couples
17 review
4.0/5
Very Good
Posted on Apr 7, 2023
The location is perfect, close to Westfield and Nottinghill! The staff are really friendly and welcoming, but the room inside was not very clean, found hair in the bathroom, also the shower gel bottle was empty. Overall its worth the money for the location and service, but that’s not really up to “the Hilton” standard.
Response from Property: Dear CKU,Thank you for your 4/5 rating. We appreciate your positive comments about our perfect location and friendly staff. We apologise for the cleanliness issues you encountered and will address them with our housekeeping team. We value your feedback and hope to welcome you back for an improved experience in the future.Best regards,Team Kensington
Cengxiangwen
Twin Room
Stayed in Sep 2023
Family
2 review
4.2/5
Very Good
Posted on Sep 23, 2023
The hotel location is excellent. We also enjoy wandering around the Kensington area. This Hilton is not that new, but it has sufficient facilities.
Response from Property: Thank you for taking the time to post your review and I am happy to read that you enjoyed your stay with us and the local area.We look forward to welcoming you back on a future visits to London.Kind RegardsPatricia MahonGeneral Manager
Ryan Dhillom
Double Room
Stayed in Sep 2023
Couples
11 review
2.5/5
Posted on Sep 11, 2023
One of the most bad experience Hilton I’ve stayed. Staff were rude, air conditioners were not working well. Stayed 2 nights with fan not air conditioner. Next, ask for shower gel as my room were run out of shower get despite the housekeeping clean the room a day before, so this shows that the housekeeping don’t check the room properly wether what need to refill and so on. So after an hour of me and my girlfriend done shower the shower gel cane. And like whats the point because we done shower and we were going out. Thats slow how it their service. Loc is good, cleanliness it not bad as the housekeeping didn’t change the bedsheet. Because we drop some chocolate stain on the bedsheet but then it’s clearly that the stain were there as they didn’t clean it . Forgot to take picture but yeah overall bad experience!
Response from Property: Dear Ryan,We're truly sorry for your disappointing experience during your stay. Your feedback is invaluable, and we deeply regret that our service and amenities did not meet your expectations. We apologise for the service you have received. This is certainly not the level of service we aim to provide. This is not reflective of our usual standards, and we'll address the issues raised immediately.We appreciate your patience and hope to have the opportunity to regain your trust in the future.Warm regards,Team Kensington
Jamies Travel
Double Room
Stayed in Sep 2023
Business travellers
2 review
4.5/5
Great
Posted on Sep 5, 2023
Always enjoy staying here but the hotel rooms are hit or miss. Last time I felt spoilt and this time I felt a little let down. Room seemed older, noisier and really warm. Luck of the draw I guess but always convenient.
Response from Property: Dear Jamies Travel,Thank you for your rating and continued loyalty.We appreciate your feedback about your recent stay. Although you had an amazing stay last time, we apologise if this time wasn't up to your previous expectations. Your comfort is important to us, and we'll strive to make every stay as enjoyable as the last.We're glad you find our location convenient, and we look forward to the opportunity to welcome you back for an even better experience.Kind regards,Team Kensington