Nankunshan·R&F·Health Valley Manor

The hotel lobby was so cold, I was shivering while waiting to check in, and the front desk clerk was indifferent. Fortunately, the housekeeper Liang Yin gave priority check-in, helped deliver luggage to the room, and patiently introduced the room. The service was very attentive! I am very satisfied with the room this time. It is spacious and clean. It is very convenient to have a hot spring area right outside the door. There are many hot spring pools. Auntie Qing and the waiters on the road are very polite. Afternoon tea and desserts will be delivered to the room. It is a very comfortable stay. There are many kinds of breakfast. There are many, a few steamed ones taste good. I have already recommended them to my friends and will come again~

Normally I don't write reviews, but my stay here really surprised me. The main focus of post-holiday off-peak travel is to have a strong sense of experience, with fewer people, quietness, and timely service. The one-to-one customer service response was quick and the attitude was very good. The housekeeper was also kind and friendly throughout the process. The details were perfect, and the afternoon tea and late-night desserts were exquisite and ritualistic. I feel very happy as soon as I enter the room. It's big, bright and clean. The bathroom, small living room and indoor swimming pool are all very satisfying. Just look at the pictures. Unexpectedly, there is a tatami room, where the snoring father can sleep without disturbing the mother and son. My favorite part is the long tables and chairs and the pool on the terrace, which fills the atmosphere. Especially when you make tea and listen to music there at night, it’s incredibly romantic.

A good hot spring experience. The hotel lobby and functional areas are all well set up. What is lacking is that some functional areas are not particularly well maintained. The service attitude is not bad. There is a dedicated butler, and the breakfast is really rich. Recommended

The room is very large, more than 60 square meters, very hygienic and very clean. The service is very good and the breakfast is very rich! There are also fruits, afternoon tea snacks and sugar water for free! Anyway, I feel that the super five-star service is very considerate and can be recommended.

Advantages: The little girl at the front desk leads the way to the room and introduces the use of every part of the room; the restaurant dishes are good; it is convenient to drop off the hot spring and provide free drinks and fruits; the Hilton breakfast next door is abundant. It is not easy to come out of the simple; the check-out at 12:00 is not negotiable, and I will call at night to urge; I have to go to the hotel next door for dinner and swimming, and there is no hotel car to pick up and drop off; I have to walk there by myself; the room is not air-conditioned;

Before I checked in, I thought it was a star-rated resort hotel, at least four-star, but I didn't expect to live in a "resort hotel" whose service level was not as good as that of a business hotel that costs 250 yuan a night! 1. For temporarily booked hotels, Ctrip booking reminder: medium and high-risk areas are checked in with the nucleic acid result, and low-risk areas are checked in with a green code. As a result, I arrived at the front desk to check in at 6 o'clock in the evening and informed that all guests who check in need 24-hour nucleic acid! Then he directed us to the local police station for nucleic acid testing! When we went to the police station to do the nucleic acid test, the police told us that there is no need for nucleic acid testing in low-risk areas to check in. The nucleic acid point is specially opened for passengers from medium and high-risk areas! So, why do hotels ignore national policies to increase epidemic prevention policies at will? ! In addition, the hotel has such a request, why did not call in advance to inform? Why take it for granted that I would know? ! Is it fun for me to run around with two kids? ! 2. When we finished the nucleic acid check-in at 7:30 p.m., I asked the front desk customer service if we could check out late tomorrow because we checked in so late, and the answer was "no"! 3. Regarding the room, to be honest, the hygiene is ok, but the most unbearable thing is the noise! There is a big road outside the room window, and the sound of rumbling trucks passing by all night caused us to wake up and fall asleep, with a headache! As a resort hotel, we were woken up by a large truck, which is unbelievable! When I checked in yesterday, the uncle who stayed in front of me also upgraded the lake view room for free. I thought at the time, forget it, I'm not greedy, I don't need to look at the lake view, so there is no such thing as an upgrade, but , the sister at the front desk, even if you see me with two children, you are not willing to upgrade me, should you inform me in advance that the room is so noisy? I may consider adding money to upgrade the holiday? It doesn't even think about customers at all! No sense of service at all! During the epidemic, there were only a dozen rooms in the entire hotel (I saw the list when I had breakfast), and there were a lot of rooms. You upgraded someone else's uncle, but you didn't want to upgrade me. The only thing that can explain is that you look at me. dislike; despise! It's so bad, just don't do it! 4. The management at the front desk of the hot spring is poor, the gate is always open, whether to buy a ticket when entering the hot spring, how many people go in depends purely on self-consciousness. 5. I used to eat breakfast at Hilton. Today is the first day I went to the 2nd floor of the hotel to eat. This breakfast is also the most shabby and monotonous breakfast I have ever seen. Order, there are beef offal noodles, beef balls, 2 kinds of buns to choose from, corn, boiled egg buffet, watermelon slices buffet, tea... No, my son said that the noodles are unpalatable, the packaging is the kind that can only be filled. Fill your stomach. 6. Seeing that I am carrying children, I did not provide children's toothbrushes and slippers... Destroy it, this kind of hotel should not be listed as a "resort hotel"!

Service is very good! The little brother at the front desk was very attentive. We said we wanted to drink tea in the room and helped us deliver it to the room. The room is the theme of Peppa Pig, it is very cute, the room is big and clean, but the wifi is not very good at first. Overall very satisfied 👍 front desk service is great! Very good travel experience, thank you!

The hotel's Japanese-style Hefeng room is very beautifully decorated. There are also costumes and props to take pictures for yourself. There are also many hot spring pools, but some hot spring pools are too hot to soak in. It is recommended that the hotel pay attention to controlling the water temperature.