The hotel is located in the green mountains and clear waters of Deqing County, Huzhou City, covering an area of 2,800 acres. Xiangyue Lake is committed to creating an international outdoor lifestyle comprehensive experience site, becoming a cutting-edge high-end resort brand marked by outdoor life, outdoor sports, and outdoor vacations. Here, tourists can get away from the hustle and bustle of the city, feel the fusion of multiple international cultures, and experience the current fashionable outdoor lifestyle. Everywhere is an unexpected encounter with nature, and you can roam freely in an environment without boundaries and enjoy your own quiet life.
"I stayed for three days and two nights, so here's my overall review. The room's cleanliness was quite concerning; there was a lot of dust when I checked in and the floor was very dirty. However, I asked the cleaning staff to mop the floor for me, and I think the cleaning ladies were all excellent. They came immediately when I asked. During my stay, they were also very enthusiastic about providing extra blankets and umbrellas when requested.
This was a stark contrast to the front desk staff. When I asked 'Butler Xiaoyue' at the front desk for an extra blanket and four umbrellas, I was completely ignored. It rained on the second day, and we didn't have umbrellas. I asked the butler, as there were four adults and three children, but I only received one umbrella and never got a response afterwards. The service attitude was very poor. Later, I asked the cleaning lady, and she gave me four umbrellas; she was genuinely a very kind person.
What I want to complain about most is probably the breakfast. It was worse than a budget hotel's breakfast. There were no freshly cooked wontons or noodles, only fried noodles and some simple meals and fruits. And the fried noodles often ran out. At 9:30 AM, my friend asked a staff member for boxed yogurt, and the staff said it was no longer available, even though there were still many guests eating and the breakfast officially ended at 10 AM. This hotel is incredibly stingy. Many staff members in the breakfast area just stood around chatting; I don't know what they were there for. Four or five people were gossiping together. When asked about eggs, they said there were none. At 9:30 AM, I asked for hard-boiled eggs because there was nothing else to eat, and they also said they were out. The fried noodles were replaced with peanut butter noodles – the chef must have been trying to cut corners. The Western restaurant is truly a disaster. Apart from the cleaning ladies, all the other staff members were incredibly unhelpful, though the shuttle bus drivers were quite good.
Because of the awful breakfast experience, we ended up eating lunch and dinner at the nearby Intime mall. It was only a 15-minute trip, and they had everything we wanted, so there was no need to eat at the hotel.
As for the environment, it was beautiful, with forest and natural scenery. We booked a 699 package for a two-bedroom suite for one night, which included breakfast for four adults. We checked in first, and our two friends checked in later. The front desk told my friends they needed to pay for two adult breakfast vouchers. I'm not sure which front desk staff member told them this at 5 PM on a Friday, but could you please clarify that our package included breakfast for four adults? Can the front desk just make things up now?"