Grand Lisboa Palace Macau

Grand Lisboa Palace Macau Reviews

Grand Lisboa Palace Macau

Rua do Tiro, Macau, ChinaView Hotel Details
Grand Lisboa Palace Macau
Grand Lisboa Palace MacauGrand Lisboa Palace MacauGrand Lisboa Palace Macau
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Grand Lisboa Palace Macau Guest Reviews

4.6/5
Great
8884 review
Verified reviews
Location4.5
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(8884)
Positive reviews(8649)
Reviews with photos/video(3707)
Large rooms(1174)
Delicious breakfast(705)
Delicious buffet(415)
Luxurious(210)
Great swimming pool(201)
Garden view(173)
Offers pick-up/drop-offs(156)
Close to airport(65)
Negative reviews(235)
Shang Jing
Deluxe Twin Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 3, 2024
Value for money stay Room is big Free shuttle buses bringing u to multiple places of interest Shopping malls are not crowded and please visit the gardens and indoor swimming pool!
Guest User
Deluxe King Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 31, 2024
I cannot express enough gratitude for the exceptional experience we had at Grand Lisboa Palace. The highlight of our stay was definitely the surprise upgrade to a suite room. The room was spacious and beautifully decorated. My daughter was beyond thrilled with the extra space and luxury amenities. It truly made our stay extra special. Another amazing surprise was the birthday cake that was sent to the room for my daughter. It was a deliciously decadent treat that made her birthday even more memorable. The attention to detail and thoughtfulness shown by the staff truly warmed our hearts. The facilities at the hotel were top-notch, from the luxurious pool and spa to the delicious in dining options. Overall, our stay was nothing short of perfection. We were treated like royalty from start to finish, and I will definitely be recommending this hotel to all my friends and family. Thank you for making my daughter's birthday so special. We can't wait to return!
Anonymous User
Deluxe Twin Room
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jun 2, 2024
The hotel is clean and tidy. The garden on the 3/floor would allow you to make many nice photos !
Chef parvez
Deluxe King Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 28, 2024
Fantastic property ! Would be appreciate to see some veg option or halal foods. That was missing. Rest all was very good. Check in time the reception team was very helpful. About informing about property.
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department
Guest User
Deluxe Twin Room
Stayed in May 2024
Couples
2 review
2.2/5
Posted on May 26, 2024
The check in services is very slow. We arrived at 4pm and the room is not ready. Wait for an hour and need to go back to reception to get the room around 5pm. The cleanliness of the beddings is in questions, found dirt on the beddings!!
Response from Property: Dear Guest, Thank you for taking the time to share your review with us. We are very sorry to learn that your visit was not satisfactory.We always aim to deliver a positive and memorable experience and regret that on this occasion, we fell below the mark.Your comments are important and will help us do better in the future. We would very much like the opportunity to investigate your feedback in greater depth.We look forward to connecting with you.Sincerely, Hotel Operations Department
Anonymous User
Deluxe King Room
Stayed in May 2024
Friends
9 review
5.0/5
Outstanding
Posted on May 29, 2024
Grand Lisboa palace hotel is very new, with clean and tidy facilities and very friendly staff. Highly recommended!!
Mars Santiago
Deluxe King Room with Garden View
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 16, 2024
Room: Spacious, Clean (rooms are cleaned twice a day!) Service: Excellent!! From reception, buffet (the grand buffet restaurant) to House keeping! One of the best! Would definitely come back! We enjoyed our Anniversary and my Husband’s birthday here. They offered anniversary cake as well. Five ⭐️⭐️⭐️⭐️⭐️
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department
Guest User
Deluxe King Room
Stayed in May 2024
Family
6 review
4.0/5
Very Good
Posted on May 12, 2024
Booked a non-smoking room but turned out the previous guest smoked it the room and the smell was still there when we checked in. But hotel staff are helpful to give us an air purifier to improve the air quality. Hotel should punish those inconsiderate guests who smoke in the non smoking room.
Response from Property: Dear Guest, Thank you for taking the time to share your review with us. We are very sorry to learn that your visit was not satisfactory.We always aim to deliver a positive and memorable experience and regret that on this occasion, we fell below the mark.Your comments are important and will help us do better in the future. We would very much like the opportunity to investigate your feedback in greater depth.We look forward to connecting with you.Sincerely, Hotel Operations Department
MiloFoxie
Deluxe Twin Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 10, 2024
love our family stay at the lisboa palace. very new building with amazing breakfast buffet! Hotel service is great, and will come back again!
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department
Guest User
Deluxe King Room with Garden View
Stayed in Apr 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 5, 2024
Perfect place for staycation with a top notch customer service. Clean room and comfy bed with a fresh linens. Very relaxing garden view. They even set up a birthday amenity cake for my birthday.
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department
Hayk Hakobyan
Deluxe King Room
Stayed in Apr 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Very good and comfortable hotel, as I a stayed first time they upgraded my room, everything is wonderful, thanks to everyone...
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department
Guest User
Deluxe King Room with Garden View
Stayed in Apr 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on May 9, 2024
Excellent service, nice to have upgraded to suite. I have to said it is the best and nice hotel ever been in Macau
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 19, 2024
Well, the hotel is big,and there's a big mall too but I think the mall is a little quiet and the mall doesn’t have too many things to do …… But the room is spacious, staff friendly and the amenities are of better qualities than those in other hotels. The beds are comfortable and the showers are gorgeous. The location Is bit far from the city centre and the shuttle bus is not too frequent. Other than that it’s good in general and I’d try other facilities next time.
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department
Anonymous User
Deluxe King Room with Garden View
Stayed in Apr 2024
Family
5 review
4.7/5
Amazing
Posted on Apr 18, 2024
The hotel, staffs and all facilities are sooo good and I love the hotel so much. I recommend if you looking for the hotel to stay in Macau, Grand Lisboa place can be one of your option.
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department
Guest User
Deluxe King Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 21, 2024
Very impressive service, roominess and decor. Will come stay again.
Response from Property: Dear Guest, We are thrilled to learn that you enjoyed your experience and we will gratefully share your review with our team. Our priority is to consistently deliver great guest experiences. Your review reaffirms the effort and dedication we apply to creating positive lasting memories. Thank you for your kind message. We look forward to welcoming you back in the not too distant future. Your Sincerely, Hotel Operations Department