A&Z Frailes - Auto Check-in Property

The stay at the hotel is managed through an application and there is no contact person to answer questions. Access to the building and rooms is via a link, which can be a bit cumbersome. The block has four floors without an elevator. The rooms are well equipped, quiet and have everything you need to stay comfortably.

The only good thing about this property is the convenient location in the center of Malaga. Impossible to communicate despite everything being managed via the web from the check in for which they do not send any information via email, internet and telephone essential to open both the entrance door and the room so be careful not to find yourself with a dead phone or to lose it because you will not be able to to enter and there are no working numbers to call. The room ... no comment .. forget it, the fourth floor was certainly built later and I would be curious to understand what is in accordance with all this. Stairs with scandalous widths and heights. To hope not to have back pain because the entrance staircase has the ceiling that reaches behind. Pigeons that can be heard walking on the roof at all times as if they were in the room. Very hot room with beating sun. Small bed sheets so slept for 3 nights on the mattress with a hole in it and smelling of dust. Very high pillows and mattress that collapses. 1 only towel for a room for 2 people and a bathroom without a window or porthole and without a vacuum cleaner so the smells of the bathroom come out in the room without the possibility of airing. Bad bad bad

To begin with, I didn't even get to know the facilities because they never found my reservation or that's what they told me, so I can't assess anything regarding the facilities, but if the hotel administration doesn't know how they work, they don't have priority in Attention is something that a hotel has to do because that is what their tourist job is about

Hotel with a good location poor facilities fair cleaning Difficulty checking in

Leí todos los comentarios y me asuste un poco... El tema del Checkin cierto es que he tenido que contactar con ellos para que me enviaran el email de bienvenida para poder hacer el registro de los que nos instalabamos alli. Una vez hecho te envían otro email con los botones que abren la puerta de entrada y habitacion, todo directamente desde el telefono. Alli hay un codigo QR que se supone que escaneando solo has de seguir los pasos, yo no lo tuve que usar porque ya pude acceder con el email. Todo muy facil y super rapido, nada que ver con los comentarios negativos que habia leido. Si no os llega email, pedirle el email de bienvenida. La habitación Estaba bien, no es un hotel, pero a mi ya me estaba bien para lo que buscaba..el baño perfecto y la habitacion tambien. Hemos dormido bien. Yo contacte con ellos a traves del siguiente email ******************, dándoles num de reserva. Todo bien y perfecto.

lavoro nel settore del turismo da tanto tempo e mai ho trovato una struttura così complicata per fare il self check in come questa! per il reto, tutto ok se vuoi guadagnare soldi e se pensi rimanere pochi giorni.