Beach Hotels in Maputo

Hotel Polana is run-down and their customer service are rude to those who are not white. I am not white and I ordered an orange juice with a gentle please and a smile. Perhaps my order was too small so when they placed it in front of me, there was no eye-contact, no, ”You're welcome” to my thank you and they simply walked away. There isn't even a coaster or a straw to the drink. However the white gentleman in the next table got the full good service for a cup of coffee. No one offers to open the doors of a car or greet guests with a smile despite staying here for a long time. I find the majority of the staff completely arrogant believing they are doing alright because regardless how they treat you, they will always have guests staying in their hotel for the fake prestigious title. I have stayed in many hotels, this is by far, the biggest disappointment for the status it holds. Rude. Rude. Rude. Rude. Rude services. I do not recommend staying here, Hotel Cardoso have a happier staff for the same price and the one time I was there, they even surprised us with some exquisite snacks for free.

From two aspects 1- Judging from the objective evaluation of Rddison Blu, this hotel is very poor. There are hot holes in the carpet, the balcony door cannot be closed, the bathtub equipment is broken, the water is still yellow, the outdoor swimming pool is too cold to swim, the breakfast is meager, and the cash machine is broken. 3 points. 2-Considering the level of this country, that’s not bad. There are not many decent buildings in Mozambique. To have such a modern international hotel is probably the best choice in the city. It's worse if you don't live anywhere else. 5 points Average score: 4

We are on our way back to Southern Sun Maputo for our December 2023 holiday break. We were very fortunate to have chosen this venue for our April 2023 break and have no hesitation in returning. The Hotel is conveniently located and has all the amenities/facilities a couple would want for a romantic break. Business trips included. The Staff and Mangement are friendly and go the extra mile to make your stay comfortable and exciting. Collette and I actually had our planned stay extended twice whilst we were there. We just didn't want to leave. The restaurant is of the highest quality and the food fresh and delicious. The rooms are well equipped, neat and clean. Bed and pillows very comfortable. Management, Mark and John go out of their way to ensure that their guests receive the best service one could ask for. We are excited and look forward to returning and having another romantic holiday. Southern Sun Maputo should definitely be on any Travellers bucket list for a satisfying and memorable stay. Tony & Collette Dalton

The exterior and lobby are very nice and the location is ok. There are 2 very slow, very small, sometimes functioning elevators. The rooms need work, see photos. Chunks of bathroom tile missing, 3 out of 4 bulbs in bedside lights missing and fixtures broken, there was obviously some kind of flood from the bathroom that wrecked the plywood flooring. I'm gluten and dairy free so didn't trust any of the handful of things on the room service menu, some of our friends did and the reviews went from mediocre to inedible. There's apparentIy some sort of breakfast but after asking the staff in the cafeteria a couple of times if we could order something and being told no (at 7:50am, breakfast is advertised as being at 7:30), we went out for breakfast, which seems to be the smart move. If you just need something no frills to sleep for a night it did seem like the beds were clean but the water pressure in the shower is a luke warm trickle. Set your expectations and it's fine as a place to sleep for a night, but I wouldn't stay longer.

Booked in by my company on a layover in Maputo. When we checked in we were told the elevator was broken and our rooms were on the 11th floor !! Room was was very shabby. Broken window, mould in the bathroom, broken wall sockets NO toilet paper. Not worth the $83 charged for the over night stay and in fact would never stay here again. WiFi was terrible and hardly able to connect. Would not recommend this place, nothing in this place relates to VIP !!! Avoid it.

We have read the other reviews on this hotel and wonder which place they stayed - different hotel from us? Firstly the staff. We only speak English and had no problem whatsoever communicating with the staff -with whom we interacted on many levels. When we arrived our booking was not evident - it was booked for us less than an hour before by our insurance company. Two gentlemen sorted this out and I was shown me to our room. I was very impressed. Admittedly it did appear that we had been given a free upgrade but nonetheless it was very nice. Yes there are a lot of light switches but they are not that hard to figure out. The balcony was indeed a bonus. We had to spend a lot of time in the room as I had just come out of hospital after an unplanned operation on my ankle following an accident and we were waiting for flights home to be arranged. We stayed at the Gloria for 4 nights and thoroughly enjoyed our stay. We thought that the choice of food for breakfast was excellent. Obviously we only sampled small parts of the menu but there was an extensive choice. Maybe we have bland taste as suggested by others but we thoroughly enjoyed the Chinese food in the restaurant. We ate one night at the Italian restaurant next to the shopping centre behind the hotel. This was also nice. I was unable to access the shower in our room properly due to my injury and asked for a plastic garden chair or similar. The lovely lady on reception arranged for a chair to be sent up. I said it was not suitable as it was too grand and would be ruined if it became wet. I was told it was a ”small sacrifice to make for a guest”. Exceptional customer service. In the end we managed to use the chair without getting it wet by using bin liners over it but the sentiment that it did not matter if I ruined the chair was greatly appreciated. We have absolutely no negative comments to make about the staff. High praise from us. Thank you.

The hotel is 8 kilometers from the airport ✈️, 1.5 kilometers from the Maputo train station. 500 meters from the seaside, you can see the sea on the hotel balcony. There is a good Japanese restaurant on foot 450 meters away. Try it. 1200 Mo coin. Eat sushi casually.

We had booked this before colleagues of mine in Maputo recommended other hotels. The hotel is clean, secure, and quiet, and the front desk staff were great. Location is reasonably close to the business districts and there is a grocery store next door. The rooftop bar is OK, though in a city with a lot of great views, it is nothing special. The breakfast was pretty dismal, and given how difficult transportation can be in Maputo if you don't have a driver, the staff could have been more helpful in that regard: they called a driver to take us to dinner but then left us to negotiate the price. In Portuguese. If your transportation is covered and this place is cheap, go ahead, but otherwise there are better places in town.

Let's be clear up front: this isn't a European five-star hotel. But what it is, is a neat and clean place to stay if you're in town for business. It's fairly close to the airport and city centre, and has a decent bar to have a couple of drinks and meet people. Dinner was an unexpected highlight: it was a fixed buffet, instead of a la carte, but the baked whole fish with boiled potatoes and vegetables was one of the best things I've eaten in a long time.

Rooms are very well appointed. Airconditioned and very comfortable. No bath in the bathrooms but otherwise very nice. Bed was very comfortable. Hotel is laid out as a round building so navigating around the premises is rather challenging. Some floors are across different levels. Central elevator is not working. So the only access to the rooms is through the service elevator. Breakfast was a complete buffet. Food seems to be of a high quality.