Hawthorn Suites by Wyndham Cincinnati Northeast/Mason

Gal at the desk was friendly but the overall cleanliness left a bit to be desired . Blanket a plunger and bag of trash were just sitting in the hallway . Rooms need some TLC with cleaning but it did the job for a one night stay

I feel that it’s a really good hotel beds are comfortable has stove and refrigerator it was very cleaned when I walked in only problem with the room always stayed cold the heat was not working at all try to switch me to another room an it just wasn’t what I expected like the room I was actually in was a bit of a mess so I just stayed in the other room just being cold and the thermostat doesn’t work either so hopefully they can get it fixed an do a better job with fixing things but after all good hotel you can wash your clothes but cost to dry them.

There were no towels in the room at the breakfast the next day thay were out of plates and poor selection of beverages

While price was a bit better than other options, it would have been worth the extra cost. This place was incredibly unclear. All the towels, pillows, and blankets had stains of some sort. We slept on top of the sheets because they had the least stains. Didn't even shower because the tub looked so dirty. All I can say is please invest in some bleach.

Hotel seemed dirty overall, our fridge didn't work when we checked in they had to send someone to fix it. It smelled of mildew and mold was visible inside. The TV didn't work in the room the beds didn't have comforters and when we did a bed check for bugs found the mattress protector was incredibly dirty with stains(but they weren't stains they rubbed out with a wash clothes and water). Found trash and food inside the pull out couch when we pulled it out to use. Breakfast was very basic and lacking.

We did not check in until around midnight and the front desk clerked seemed very overwhelmed and busy. He also seemed very confused when we asked about getting a garbage can for our room (see below). However, the gentleman working the desk the next morning was very apologetic and helpful. He offered to have housekeeping come in and clean our room, which we refused because we were not going to be in there and did not want anyone in the room while we were gone. We did stay both nights because we only needed a place to sleep and shower; however we will not stay here again. PROS: beds were very comfortable and the shower had plenty of hot water and good water pressure, the location was really convenient to area attractions and restaurants CONS: multiple carpet stains and stains on the walls, kitchen area was VERY dirty, room smelled like cat pee, no garbage cans in room, no towels or washclothes (had to go to the front desk to get them), no pillowcases on some of the pillows (again, went to the front desk to obtain), the parking area had multiple areas that were inaccessible due to being roped off which made it difficult to access and park

The place was kinda run down. Hallways smelled awful of cigarette smoke. Bathroom was not very cleaned, and only had 1 towel. The kitchen sink was clogged up and had water sitting in the bottom.

This property was not good. Smokey room and thermostat fell off the wall and someone knocking on doors at 3am.