Our room was not ready when we tried to check in. We had Christmas gifts and luggage so we loaded up 3 carts. The man that checked us in said our room would be ready in 20 minutes and said we could check our bags until then. When we brought the 3 carts to store behind the desk area, he proceeded to be rude, told us he didn't have room to store the carts and that other people might need the carts. First of all, there was plenty of room behind the desk, we are paying guests just like everyone else so have a right to use the carts, and it was literally going to be 20 minutes. He was rude and downright snippy. His shift ended and he left and when our room was ready in 20 minutes, we apologized to the man that started his shift and he was SUPER nice and said we had no need to apologize. This was at 2:40 p.m. on Saturday, December 23rd. Also, the rooms are so beautiful but the bathroom needs more light. It's very dark to see to do your makeup!