Hôtel Mercure Paris Porte d'Orléans Reviews

Good side: that hotel has own car parking, which charges with reasonable price. Downside: it's a bit far from metro, especially after walking a lot in Paris but u still need to walk quite a bit back to the hotel.

Very good very good very good

Attentive service, good

Very isolated from attractions

I have been there a few times now to work and this may become my staple place! I went to the cafe to meet someone for work and feel like I tripped into this gem. It’s clean, relaxed, warm, with great food, coffee, tea available… one of my favorite added touches is the infused water they offer. A special kudos to Samia who was so kind and attentive. While I’m in Paris this will be my work space for sure!

The location is really good but the hotel needs improvements, smells like sewer, the room doesn’t have safe, the decoration in our room was “sinister” and the staffs was uncooperative and even rude, don’t offer any amenities in the front desk and the price for a coffee is ridiculous, I used this hotel many years ago but I think that I don’t return.

Stained and superficially dirty carpets, food trays on the corridors for hours, slow checkin, the sounds of neighboring guests waking you up at 4:30am, … a gaping gap between cost and quality

Although the room was quiet, the carpet had not been cleaned. The bedsheets were not changed regularly. When I asked, nothing was done until I filed a formal complaint. In addition, 3 breakfasts were added to my bill by mistake; I never even approached the restaurant door. All of this was disappointing.

Old, stained, gloomy. Could not find any staff around for our breakfast the first day. The complete absence of regard for customer service during check-in was almost funny. Hotel seems to specialize in groups / bus tours clients. No way near what you would expect from a Mercure hotel. More of an Ibis budget level. Avoid.

Never a 4 star. Tired, outdated, gloomy hotel. Lobby is a mess. Took a long time to check in and out. 2 star at most. Images don't reflect current condition. No iron/board in room. Couldn't even find the bar and restaurant. Building site opposite as of June. Avoid

I think one of the worst hotels i have ever stayed in. My expectation was that this would be to an a acceptable standard as it was a Mercure but it has put me off ever staying in one again. Completely run down and the carpets were disgusting - full of stains and generally filthy. Poor service - would not recommend

Wonderful welcome and perfect hotel for the purpose of my visit. Rooms clean, breakfast was amazing and staff no matter who you spoke to were very professional and welcoming. Would not hesitate to come back.

Very difficult to stay here. Room service menu did not work online and there were no physical menus unless you walk to reception. Phone didn't work. I had to walk to reception to try and order food but menu was minimal so I asked if Uber eats can deliver to The door. They said yes. But then they wouldn't let uber eats into the hotel. Very unhelpful and not at all a business hotel. Wifi is poor. Rooms so dark I could barely see.

That’s probably the worst 4 stars hotel I’ve ever seen. Need the refresh and renovations. Rooms are really below expectations for this price and this number of stars! I spent there 6 nights and I’m disappointed because of constant noise of the elevators, thin walls, lack of the safe in the room. Maybe my room was second quality because it was booked with the discount for my company?? Very noisy surroundings: narrow jammed street with honking cars, air conditioning facilities on the other side and some construction sites. Positives: good site to use city transportation and relatively good breakfast. Friendly staff. Anyway. If you need the quality hotel, find something else.