A spacious hotel where all guest rooms include hot spring baths.
"This place is huge, I've never seen a bigger room around here! It's awesome. The only thing is, it's a bit of a trek from the station, but whatever. I did have a small problem with reception in the morning; I needed a taxi and they said they'd book one, but it never showed up! So I had to sort it out myself. Still, it's a great place, but hopefully, they'll improve their service a bit."
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9.6/10
Amazing
GGuest UserIt’s a small Onsen with few rooms but that made our stay more relaxing and comfortable. Attentive services with an eagerness to explain everything to you despite the language barrier. The outdoor private Onsen was a plus that we enjoyed very much. The downside was the aged room and toilet we got. However, this was compensated by the food that was absolutely fantastic and unsuspectly filling 😋
NNico C argIt was our first experience in an Onsen. We booked the room with the private bath. The room was very spacious, it almost felt like a tiny flat. The tatami and the decoration was tasteful. We valued the privacy of the windows that faced to some ancient pine trees so the private onsen experience was very nice. The best part was the stamps hunt because we got to know everything there is to do and see in the hotel. We stayed in the new wing. Breakfast was very good! Traditional Japanese food.
GGuest UserBefore my trip, I booked a quadruple room at the Suimeikan hotel in Gero, Japan, through Trip.com. The booking confirmation stated '2 floor mattresses,' but the pictures showed two beds. I assumed the room configuration would be two beds and two floor mattresses. However, the front desk assigned me a room with four floor mattresses. I felt this wasn't what I had booked, and after almost an hour of fruitless discussion with the front desk, they insisted this was the room type I reserved. They said if I wanted a room with two beds, it would be considered an upgrade and require an additional payment of 17,600 JPY for two nights, which I obviously couldn't accept. Ultimately, I had to call Trip.com to complain. Trip.com's communication with the hotel also led nowhere, and in the end, Trip.com covered the cost. I really have to praise Trip.com's service here; their response to my complaint was very quick, and their solution after failing to negotiate with the hotel was decisive. I'm very satisfied with that, which is why I typically book all my travel through Trip.com. While their prices might sometimes be slightly higher than other platforms, their after-sales service is absolutely reliable. When issues arise, you realize that this slight premium is definitely worth it.
11380194****The hotel is located on a mountain with a great environment. The hot springs are particularly amazing, with several outdoor and indoor pools. The room was also nice, a Japanese-style room that was very clean and spacious. The only regret is that we stayed two nights at this hot spring hotel with breakfast and dinner included, and both meals were very poor. I can only say that we were filled with plain white rice and miso soup. Oh, and the hotel offers free shuttle service. You need to contact the hotel in advance. They will pick you up at the JR station with a sign. Overall, the value for money is just average.
AAnonymous User+ : beautiful, traditional Japanese hotel with nice tatami rooms. The room was spacious and confortable with all necessary amenities. The outdoor onsen was great and almost empty when I went. The breakfast buffet is ok.
- : a LOT of stairs in the building (very difficult for elderly and disabled people, but also people with big suitcases!). There is a car that theoretically can pick you up at the train station or drop you off but I couldn’t use it when I arrived because I received no information on it beforehand or when I left because it only starts at 10am. The onsen is not tattoo friendly and you have to pay for the tattoo cover. Staff was kind but most of the time unable to offer solutions
Overall, a beautiful ryokan but for the price, you can find better.
Some of the best places to stay in Gero are near popular attractions like Gero Onsen Gassho-mura and Onsen-ji Temple, offering easy access to key sights and amenities.
What are the top hotels in Gero near Gero Onsen Gassho-mura?
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