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9.8/10
Outstanding
GGuest UserAs very seasoned travelers, my family and I enjoy exploring the most amazing resorts and hotels around the world, which we look at with a very discriminating eye. For the Oberoi Marrakesh, it is truly difficult to find fault. The hotel, relatively new, is simply stunning with the impressive lobby and villas, as well as expansive gardens with 2700 olive trees. The acting General Manager Mamdouh is the perfect and consummate hotelier, ever present checking everything non-stop, to ensure the guest experience is nothing less than 5-stars. Jalal from their F&B outlet surprised us with an entire loaf of lemon cake to take back to London that was not available on two breakfasts which we sore missed after our first breakfast. El Habib is an amazing server ready to grant you at least three wishes with his magic lamp! Khalid the Duty Manager also asks non-stop how they can improve a service that is already par excellence. Our hats off to the amazing pastry chef who makes baked goods that rival the best Parisian patisserie. I saw the two staff who cleaned every machine in the fitness center using four sprays leaving neither dust nor germ —- they focus on the minutest detail. The whole team is just extremely well-trained and professional and very committed in their desire to exceed your expectations. The synchronization of their efforts, in the most natural and sincere manner, always with big smiles, translates to nothing less than less than a truly memorable experience. They know how to make you feel like Arab royalty! We will certainly be back!!! Thank you so much to all of you!!! Shukran! If you want that “palace in the middle of the oasis experience” in Marrakesh, you will not get it any better than at the Oberoi!
GGuest UserEspecially good! Upgraded the villa room, a room is like a palace, the hotel's garden is more beautiful than the attractions. The free shuttle bus is very luxurious. The flight luggage delay butler and the front desk help to call the airport to urge the luggage. Finally, I got it smoothly. Thank you very much! If the price is right, it is really recommended to experience Mandarin Oriental!
SSoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad
GGuest UserThe service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
DDenis1. They don't remove used dishes at breakfast.
2. They don't replace used kits (dental and shaving)
3. They don't have their own branded car. They come by calling an economy class taxi.
4. They mixed up all the massages in the SPA, but the SPA itself is good.
GGuest UserI chose this riad because it had high reviews, and it was just as wonderful as the reviews said. The rooms and courtyard were artistic and relaxing. The food was also delicious, and although dinner was an additional charge, the tajine pot had a simple home-cooked taste and was very tasty. Furthermore, the owner and staff were all friendly and kind, so I was very satisfied. The homely atmosphere was soothing, and it was the first time I'd ever had such a difficult time checking out. I'd definitely like to visit again.
JjosephSecond time visit and really nice to be back pools and drinks all day. Sun was shining, staff was really good and recognised us from last visit. Felt like we were home from home again. Made friends with the waiter and on the day of leaveing even had bought us present. Well worth the visit.
JJigs88I actually did not stay in this Riad. I booked this Riad via trip.com for 3 nights and paid upfront. But when we reached there, person over there said there is no booking. They even said they don’t know what trip.com is. Even phone number on trip.com and even google is not right. When I saw that number to person over there, he didn’t recognise number. Owner of Riad finally talked to trip.com and told me that he will give us accommodation on different Riad for one night and somewhere else for another two night. First accommodation was good but second one for two nights was extremely small and not up to mark.
Now I don’t know who was on fault here whether this Riad who purposefully overbooked and then accommodated me on different cheap Riad OR trip.com who didn’t confirm booking with them.
Our holiday was completely ruined.
OOlegOVThe hotel itself is very good and has a very convenient location. I would be happy to recommend it. The staff are friendly and helpful. The only downside is the poor sound insulation between rooms. We were given a room with a connecting door to the neighboring room, and although it was closed, we could clearly hear everything going on next door.
JJackFuThe breakfast is rich, the bread is delicious, there are Egg cakes, and the room is large and clean,Relatively close to the scenic spotNo drinking water provided, too few socketsThe big bed has been converted into a standard room for me, but the boss didn't care, but he still tricked me
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