Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Apr 18, 2026
K Desai
This is an absolutely stunning Riad. I cannot praise it enough. The courtyard is beautiful and full of trees and plants. The restaurant shares this space and is a wonderful experience to have breakfast, lunch or dinner among the trees and plants.
We stayed in room Orientalle and it is just incredible. There is a balcony over the pool and plenty of room to relax. The artwork is also stunning, not just in the room but all over the riad. It is like staying in a museum.
There are also many patios to relax in although we could not make full use of them as the weather wasn't great.
The real stars of the Riad are the staff. They are simply amazing. Ahmed looked after us so well. Sorted out our transfers and organised a tour of Marrakech, booked a restaurant for is. Would always ask if we were okay was always ready with a tip or helping on what to do or where to go. When he wasn't there Khalid did the same. Khalid is also very friendly and helpful. It was great having them in reception just before you went out. As we had come to celebrate our 25th Wedding Anniversary Ahmed had decorated the room with petals and had also arranged a bunch of roses for my wife. He also organised a special vegetarian dinner in the restaurant for us
Housekeeping led by Latifa were great and the room was cleaned very well and repeatedly decorated with rose petals.
Breakfast is a traditional Moroccan one and is very good. The star is however Oussama, our waiter. He looked after us every day and insisted we try everything and made sure we had a good breakfast. He is a very genuine person and truly wants you to have a good time. When we had dinner at the restaurant one evening he made sure we couldn't eat another crumb. A truly kind and sweet person
I cannot praise the Riad and staff enough. It is not the cheapest place but for my wife and I it was worth every penny. The memories we have will last for ever.
We will return
Show more
Price per night from:MXN$4,166
Posted on Jan 23, 2024
Guest User
The service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
Show more
Price per night from:MXN$11,678
Posted on Nov 3, 2025
Guest User
Place is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
Show more
Price per night from:MXN$1,186
Posted on May 20, 2026|Zellij, Riad 16 Dar And Pool
SadhimLocated in a quiet, secure residence with a private indoor pool, complimentary sun loungers, tables, and chairs are available. Inside, both the common areas and rooms were exceptionally clean. Ayoub gave us a very warm welcome, and the breakfast was simple but tasty. Note: You need to inform them of your arrival time to access the residence, as there's no doorbell or intercom.
Show more
Price per night from:MXN$884
Posted on Jan 9, 2026
mskmr95624
The interior is just as beautiful and colorful as pictured. I really appreciated the mineral water and the powerful hairdryer in the room. Breakfast was also incredibly delicious.
However, the area around the riad isn't the safest, and there are scammers lingering around offering directions. If you're a woman traveling alone, I'd advise being cautious when moving around. It's also quite a distance to various tourist attractions.
I also had a massage, which was excellent. Every staff member was very attentive and helpful.
Show more
Price per night from:MXN$1,413
Posted on Apr 29, 2026
Guest User
We particularly appreciated the warm welcome and the attentive service from all the staff, who were always available and courteous.
The reception team deserves a special mention for their professionalism and great friendliness.
We would also like to extend a special thank you to Mouad, whose kindness and service-mindedness were truly remarkable. He even took the initiative to speak to the bus driver so we could take our luggage on our excursion, saving us a trip back to the hotel and precious time.
Impeccable service that we really want to highlight.
Show more
Price per night from:MXN$3,426
Posted on Mar 7, 2025|Standard Room
Angela Gale 0977Amazing hotel, brilliant staff who can't do enough for you.
Food amazing !!!!! So much choice ..Rooms faultless..
Reception staff are so helpful!!
A taxi to Marrakech centre is MAD150.
Be careful not to be ripped off.
The hotel offer a bus service, twice a day its free otherwise you have to pay . The city centre is definitely a visit.
It's great to stay and enjoy the hotel but go and enjoy Marrakech as well
Show more
Price per night from:MXN$3,073
Posted on Dec 17, 2019
YIJIAOn the day of check-in, I arrived very late and said that I wanted a quiet room, so I was sent to the innermost corner. When I entered the door, the curtains were not tight, and I felt that it was even worse. I asked for a room change. Fortunately, changing the room was fairly fast, but the room downstairs was changed, because there was a block on the second floor balcony, so the lighting was not good at all. The three meals I ate didn't have a day because the breakfast ended at 10 o'clock. The lunch and dinner were similar, and there was nothing to eat. I didn't see any seafood except grilled fish. The pictures were deceptive. There are quite a few places to play, but the water in another pool with a slide is cold, so it can only be displayed.
Show more
Price per night from:MXN$3,909
Posted on Mar 3, 2026|Turmeric
Guest UserWe had communicated our arrival time via chat, but when we got there, no one was around. Luckily, some other guests let us in. We tried calling and chatting to get in touch, and eventually just picked a room ourselves. The story does have an unpleasant ending, but this initial experience doesn't reflect the rest of our stay. The riad is actually very well located, the staff are friendly, and a lovely lady makes a delicious breakfast every morning with homemade bread and cakes. So, we think the bad experience was more of an unfortunate circumstance, especially since we arrived as the daily fast (Ramadan) was ending. A tip for the riad would be to get a doorbell that links to their phone.
The amenities are basic but good. The value for money is excellent. It's clean, and with a good bed and a delicious breakfast, you don't need anything more. And they made sure we got a taxi back to the airport.
Show more
Price per night from:MXN$594
Posted on Feb 16, 2026
Bellinis
The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
Show more
Price per night from:MXN$1,295