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Posted on Jul 2, 2025|Contemporary Classic Room, 1 King-Size Bed or Twin Beds, Balcony
SoufianeUKDear Sofitel Marrakesh Team,
As a loyal guest who has been staying at Sofitel Marrakesh for the past 15 years, I want to express my continued appreciation for the high standard of service, comfort, and hospitality your hotel consistently delivers. My experiences have always been thoroughly enjoyable, which is why I continue to return year after year.
I wanted to share some constructive feedback regarding the pricing for non-resident guests visiting the pool. I was surprised to see the cost set at 1000 MAD for an afternoon visit. Having recently visited several top-tier 5-star hotels in Dubai — including venues such as the Aura Skypool — I found their pool access prices significantly more reasonable, despite offering similarly or even improved premium experiences and amenities.
fully appreciate the need to maintain exclusivity and quality, but I believe a more accessible pricing structure would be more suitable for guests visitors while still preserving the luxurious experience that Sofitel is known for.
Thank you for taking this into consideration, and I look forward to many more memorable stays in the future.
Warm regards,
Soufiane Maadad
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Price per night from:PLN 890
Posted on Dec 12, 2024
Guest User
This is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
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Price per night from:PLN 3,862
Posted on Jan 23, 2024
Guest User
The service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
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Price per night from:PLN 2,185
Posted on Jan 31, 2026
Guest User
Stayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
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Price per night from:PLN 344
Posted on Aug 23, 2025|Superior Twin Room With View
Guest UserA wonderful experience, very accommodating. Very helpful and polite. A great location, breakfast was very good. Housemaid was excellent x Overall a lovely experience and stay. The pools were great, lovely selection of food and drinks.
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Price per night from:PLN 677
Posted on Jan 9, 2026
mskmr95624
The interior is just as beautiful and colorful as pictured. I really appreciated the mineral water and the powerful hairdryer in the room. Breakfast was also incredibly delicious.
However, the area around the riad isn't the safest, and there are scammers lingering around offering directions. If you're a woman traveling alone, I'd advise being cautious when moving around. It's also quite a distance to various tourist attractions.
I also had a massage, which was excellent. Every staff member was very attentive and helpful.
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Price per night from:PLN 314
Posted on Sep 11, 2025|Basic Double Room
A_CorpzLocation: very near to the centre and other tourist spots. The area is well guarded as it next to the Royal Palais (which apparently where the royal family resides, you will find guards every corner, and they were all polite. On our first night we were scared at first as we thought the place looks dodgy but it changes quickly as there area is quite popular to other tourist and quite large number of riads could be find in the area.
Breakfast: they served us bread, pancake, honey, cheese traingles, orange juice and coffee -generous amount of milk. They were also kind to provide us moroccan tea in the afternoon but you have to ask (whenask about the fee they say it's on the house)
Massage: they offered very cheap massages comapre to other spa house, the massage lady was very sweet and friendly.
They also offer cheap laundry but my husband lost one pair of his sock.
They also serve other things like dinner (but we opted to eat outside) and ammenities. The only thing that we had a problem with is the bathroom because it does not drain quickly so we have to wait till it drained till the next person can do shower. Overall the riad is a good place, noting about their extra ammenities, friendly staff and its price.
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Price per night from:PLN 92
Posted on Apr 12, 2026
Guest User
The location is tolerable, the service is good, only the administrator tried to impose expensive tours, it's better to book them yourself on booking and not listen to them. There were not enough hooks in the bathtub for hangers. Breakfast is delicious and wonderful
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Price per night from:PLN 127
Posted on Feb 7, 2024
KgezhiwangNO1
The environment and facilities are good. It was very strange to have a travel agent at the front desk of the hotel. When I checked in on the first day, I was introduced to the agency reservation program. After hearing about it, I said thank you and didn't ask for a reservation. When he saw me the next day, he asked me why I didn’t come to him to book a project and asked me to apologize to him? ? ? What's the meaning? ? Other service staff are not very enthusiastic either.
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Price per night from:PLN 445
Posted on Dec 27, 2025
Dawnie
I booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start.
The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa.
The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day.
The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning.
The photo is a view from our room.
The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.
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Price per night from:PLN 211