Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Mar 2, 2026
MehmetOzgur Direkci
I stayed at Sofitel Marrakech Palais Imperial, and it offers a truly beautiful and luxurious hotel experience. The room I stayed in was very elegant and reflected the spirit of Marrakech perfectly.
It is a hotel I would confidently recommend, whether for a family vacation or a business trip. I would also like to thank Ms. Imane for her kind assistance during check-in. She was very helpful and welcoming.
The overall ambiance of the hotel is wonderful. It has large gardens and beautiful swimming pools, and I believe everyone can enjoy their time here comfortably.
However, I do not think it is the right hotel policy to charge an extra fee for using the indoor spa pool.
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Price per night from:AU$468
Posted on Jan 23, 2024
Guest User
The service is very good. You can go to the spa and soak in the hot springs. The service attitude is very good. Most of the staff can speak English.
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Price per night from:AU$1,150
Posted on Dec 12, 2024
Guest User
This is a very worthwhile hotel. It can be said to be the highlight of the entire trip to Morocco. Each room is an independent Riad courtyard. The service is friendly but not overly enthusiastic. Except for the average food, the environment can be said to be impeccable. Marrakech is actually quite dirty and messy as a whole. The inside and outside of the hotel can be said to be two different worlds. If I come to Marrakech next time, I will still consider staying here!
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Price per night from:AU$1,934
Posted on Sep 20, 2025|Superior King Room
Anonymous UserSuperbe emplacement ! Check in / check out lent . Infrastructure vieillissante. Mais dans l’ensemble correcte sans plus . Petit déjeuner très bon .
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Price per night from:AU$263
Posted on Jan 9, 2026
mskmr95624
The interior is just as beautiful and colorful as pictured. I really appreciated the mineral water and the powerful hairdryer in the room. Breakfast was also incredibly delicious.
However, the area around the riad isn't the safest, and there are scammers lingering around offering directions. If you're a woman traveling alone, I'd advise being cautious when moving around. It's also quite a distance to various tourist attractions.
I also had a massage, which was excellent. Every staff member was very attentive and helpful.
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Price per night from:AU$87
Posted on Mar 7, 2025|Standard Room
Angela Gale 0977Amazing hotel, brilliant staff who can't do enough for you.
Food amazing !!!!! So much choice ..Rooms faultless..
Reception staff are so helpful!!
A taxi to Marrakech centre is MAD150.
Be careful not to be ripped off.
The hotel offer a bus service, twice a day its free otherwise you have to pay . The city centre is definitely a visit.
It's great to stay and enjoy the hotel but go and enjoy Marrakech as well
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Price per night from:AU$233
Posted on Dec 17, 2019
YIJIAOn the day of check-in, I arrived very late and said that I wanted a quiet room, so I was sent to the innermost corner. When I entered the door, the curtains were not tight, and I felt that it was even worse. I asked for a room change. Fortunately, changing the room was fairly fast, but the room downstairs was changed, because there was a block on the second floor balcony, so the lighting was not good at all. The three meals I ate didn't have a day because the breakfast ended at 10 o'clock. The lunch and dinner were similar, and there was nothing to eat. I didn't see any seafood except grilled fish. The pictures were deceptive. There are quite a few places to play, but the water in another pool with a slide is cold, so it can only be displayed.
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Price per night from:AU$316
Posted on Apr 12, 2026
Guest User
The location is tolerable, the service is good, only the administrator tried to impose expensive tours, it's better to book them yourself on booking and not listen to them. There were not enough hooks in the bathtub for hangers. Breakfast is delicious and wonderful
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Price per night from:AU$47
Posted on Feb 7, 2024
KgezhiwangNO1
The environment and facilities are good. It was very strange to have a travel agent at the front desk of the hotel. When I checked in on the first day, I was introduced to the agency reservation program. After hearing about it, I said thank you and didn't ask for a reservation. When he saw me the next day, he asked me why I didn’t come to him to book a project and asked me to apologize to him? ? ? What's the meaning? ? Other service staff are not very enthusiastic either.
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Price per night from:AU$131
Posted on Dec 27, 2025|Family
DawnieI booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start.
The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa.
The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day.
The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning.
The photo is a view from our room.
The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.
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Price per night from:AU$62