Brandon
July 24, 2023
We stayed at a Holiday Inn Express in Indy and we were so pleasantly surprised, we thought we would try again in Nashville. The reception area of the hotel was nice, the staff were super friendly and welcoming.....the room.....WAS AWFUL. Walking in, we felt like we were in one of those movies where you walked into a rundown motel and wanted to run for the hills - where you were scared to sit down or touch anything. We immediately checked the room, and found a bed bug within 2 minutes of being in the room. It goes without saying, we left...immediately. The front desk staff were super apologetic and checked us out with no hassle, and refunded the first night stay that had been billed (can take up to 5-10 days of course), BUT being in Nashville with a concert in town and having to find another room last minute in another hotel ended up being triple the price. Needless to say, this was our last booking at a Holiday Inn Express.....