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From the moment we checked in all the staff were very friendly and efficient. The room was spotlessly clean and well equipped. The food in the hotel restaurant is really good too.There is a metal statue of a horse at the entrance of the hotel and one of the valet guys told us what the connection with the hotel and the horse is, be sure to ask them, they'll tell you, I'm sure.

We planned an active holiday Up early out walking e-biking and exploring We were disappointed when twice we arrived back in the afternoon to rest and clean up for an evening out and our room was not cleaned When we asked they advised us housekeeping had until 6 pm to do room service! If you want to make sure your room is serviced call the front desk when going out Our TV broke while we were here which can happen but when we let the front desk know they didn’t arrange for someone to repair/replace it until we called them again when we returned later in the day-then we had to leave while it was replaced There were no robes in our room When we asked about same they said “it’s on request” so we requested and we never did get robes Staff at the front are friendly The front lobby is a nice place to gather after a long day out in the sun for a cold drink -the happy hour menu was just ok It was expensive for me-over $500 a night and it just didn’t translate to anything special When we asked for a late check out the day before we leaves they said to call at 730 after they had time to coordinate with housekeeping. We called at 725 and were told someone bought out all of the late check outs! Someone else we knew was staying at the same location-she called at 715 and was given a late check out!? I liked the location and the overall vibe but will look for something else next time Just wasn’t anything special Erin and Liz

Kima's wonderful customer service at check-in set the tone for the whole weekend, what a great lady who went out of her way to accomodate us with early checkin, upgraded room and above all warmth and friendliness. Across the board that's how all the staff was, from Jean-Pierre the bellman, to the restaurant personnel to the housekeepers. This is a hotel that knows how guests wish to be treated. The room was stellar and comfy, nice onsite restaurant and a great 7th floor open air bar and pool. I would DEFINITELY stay here again!

My daughter and I stayed at the Hilton for a Mother/Daughter trip to Nashville over Labor Day weekend. It is a great hotel in a wonderful location. It is just a short drive to Broadway and the hotel offers a free shuttle anywhere within 3 miles, which is a HUGE bonus. This amenity saves parking fees and headaches. Tony, one of the many amazing shuttle drivers was our favorite. He was great! The front desk staff was also incredibly helpful and friendly. Kierra and Alanta helped us with recommendations and getting the shuttle scheduled when we needed it. Al, one of the managers was incredibly hospitable the day the elevator was being repaired and went above and beyond to make sure we were taken care of in the best way possible. I recommend purchasing the breakfast plan. The breakfast was great, however, the service was a bit lacking there. Joseph was our waiter the first day and went out of his way to ensure we had excellent service, however, the other 3 mornings the service was non-existent and slow, but we managed anyway. It is still a great value. The rooms were clean and had everything we needed. Housekeeping was also friendly. The valet desk was more than helpful with anything we needed. We will definitely recommend this hotel to others and stay again on our next visit. Great job!!! Keep up the great service!

There is a parking lot and breakfast is very simple, with bread, eggs, grilled sausage, turkey pie, milk, yogurt, coffee, etc. Basic breakfast is also sufficient. During the epidemic, all tableware was disposable. The bedding has no peculiar smell, the bathtub should be disinfected, and the price is generally good

Convenient location and at same quiet rooms. Well maintained property with good Bistro and one of the best Italian restaurant 'Yolan'. Probably the best Cotoletta Alla Milanese (fancy Italian name for Veal Chop). Very good wine selection. Service and Staff are impeccable. Only con like with every other Nashville downtown hotel is valet charges if you happen to have a vehicle. Everything else is just great.

The room that I booked was not what I received upon checking in. I had paid for 2 queen sized beds but gotten 1 queen and a sofa bed. Front desk informed me that they were out of 2 queen beds and sometimes third party apps uploads incorrect information. Service recovery was not the best. Credits were offers but that does not reflect the price differences between the two types of room. Not to mention that decision was made purely for the fact that I was promised 2 queen beds. Overall, hotel was okay, just not what I had in mind.