Ocean Trillium Suites

EXTREMELY DISAPPOINTED... As a 74 year old with a bad hip & shoulder, these are the issue. The ONLY elevator did NOT work (for 3 weeks). Had to walk 5 flights with our luggage, etc. The balcony door took two of us to open. The shower valve took two arms and braced legs to pull out. The door key did not work without endless jiggling. Ocean access was blocked off. There is too much more to list ...wasted money Date of stay: March 2024

The room was clean and the view was wonderful. They were under construction from the storms but we were advised ahead of time . I enjoyed my stay and would book again .

Booked last minute assist family in the area. Day before arrival i received a call from OT advising hotel was under construction. Too late to make alternate plans and they didn't clarify that tile being jack-hammed in rooms above me starting at 8am. Couldn't even work remotely from room as noise was too loud to be on phone. Did get moved to another room - no better.

The property was outdated, but had anything you could need while away from home. The staff was always very friendly and checking to see if we needed anything. We never heard noise from other rooms, which was really nice. The only issue we had was an obnoxious, noisy family who overtook the pool while we were there, but otherwise no complaints. It would be nice if staff could monitor the pool from time to time. The pool and location of the hotel were super convenient, I'd stay here again.

Housekeeping lady was excellent! There was a musty smell in our room. Room was clean but needs updated

Very nice suite. Beds and bedding were amazing! living room and kitchen were very comfortable! Bathroom was nice.

We enjoyed our stay and would definitely stay here again. The location was great with good places to eat nearby. The angle of the balcony provided a great view of the beach while still providing shade. The staff were friendly and helpful.

This property is under construction and all we heard was hammering all day for two days around us and above us. The manager lied and said they were hanging pictures. The construction crew states they were installing flooring in more than one unit and painting. Our unit needed painting as the walls were filthy dirty. We left the second day and went to another hotel, the Marriott, for the rest of the week.. They kept a day's reservation and did not refund through *******. Very upset and will never go there again. Also, the ocean view was overlooking an ugly grass area and fence, not the ocean. Biggest waste of money. Called the management company and they hung up on us twice and we're rude to *******. They will be reported to every avenue I can report them to. Go to the Marriott instead because they offer a wonderful buffet, clean rooms and walls, large bathrooms, and great customer service along with true oceanfront.

Beware- this property does have a nice location on the beach. However, the are individually owned condos. Our unit was clean and comfortable and partially updated. Clean towels were given daily and trash picked up as well. While the property manager states”it’s not a hotel”. Which it is not but it is absolutely run like one. You cannot request a specific unit. Some owners have updated their units, some a little bit, some not as much. There are 8 floors, the higher the room number , the closest to the beach. 704 is close to beach- 701 closest to elevator. All patios are angled to beach. We stayed here years ago and you could pick the unit. If you book on Airbnb, you get what they feel like giving you. Nice for the owners, not as nice for the guests. Not my first choice in NSB