Four Points Hotels in New York

Service by front desk was great. Great location. There were three negative points: 1) Murky tap water (disgusting look) 2) Empty body wash bottle (room service should do a proper job) 3) Bugs in bathroom (extremely disgusting)

#Praise#Measures for mosquito control, room size, adjacent to the store, adjacent activities, hotel smell satisfaction

The room is relatively big enough and clean. However, I really did not like the service in all aspects as following: Front desk: It took 20 minutes to explain that breakfast was included. I showed my email and app where it is clearly written ”included”. Breakfast: very simple one and refill takes forever. I had to tell the waitress to refill the coffee and other meals who was standing next to the table and scrolling her cell phone without any greeting to anybody. Shuttle bus: We made a reservation for the bus at 12 pm and we're told to exit the hotel 10 minutes before. The bus driver did not open the bus door and showed his 5 fingers to wait. I knocked the door at 12 to get in but the driver was so rude and asked if we were in hurry and complained that he had been awake since 2 am. It was his duty to take us to the airport on time. He complained again and again during the ride which was unbelievable. I never experienced such behavior from shuttle bus driver. Overall the hotel is not 4 star hotel! It is 3 or below.

I was a little skeptical reading online reviews but my stay was excellent. Location was excellent, I pretty much walked everywhere. Subway station is across the street. Toiletries were of good quality, even makeup wipes were provided! Wifi signal was strong. I wanted to give a special shoutout to Monica from front desk. She was very helpful and ever so friendly.

The hotel's location is close to the subway station and easy to get to and from the airport. The hotel is clean, with 1.5-meter-wide twin beds. There are many restaurants nearby, including a Chinese restaurant with delicious Sichuan cuisine. Although the hotel, like some other hotels, does not have toothbrushes, slippers and other supplies, the price of just over 1,000 yuan is acceptable in Manhattan.