Great hotel in the middle of Times Square and theatre district. Convenient and very clean. A new property. Super slow and typically crammed elevators and similarly very overloaded breakfast accommodations. Small lobby that always felt like you were jockeying around people and hunting for a seat to sit down, same for breakfast on weekend in February. Long retrieval time for valeted car (1 hour on Sunday morning at 9 am). Rooms were well decorated, new and very clean. But very small and very tight to navigate around in. If you have flown in economy with 10 across seating, this was a similar experience. Looking for a new, clean and convenient hotel, this is the one. Looking for some friendly customer service and reasonable level of accommodation in the public spaces of a hotel, I would keep looking...