Guest User
October 18, 2023
Mediocre hotel, inedible food, disappointing customer service and not so nice beach. The furniture is super cheap and flimsy, the quality of a well known flatpack brand from Scandinavia beginning with K. The mattress was thin and uncomfortable. The room was really disappointing. We booked a superior sea view room and arrived to a room that only had a view of a wall; we had to go to the end of the balcony to get a glimpse of the sea. We were then moved to a much smaller room which had a very small balcony and more closely resembled the cheaper Classic Sea View room. At least this room had an actual view of the sea from the room. The bathroom was very nice at least. The customer service towards us was really lacking, unfortunately. Although we received a friendly welcome, my emails were ignored when trying to reserve the restaurant. I had emailed asking for one of the nicer sea view rooms and to receive a view of a wall just showed that they don't check notes for the guest before assigning rooms. Trying to book the spa was unnecessarily difficult, despite the fact that it was only about 10 metres away from reception downstairs. The reception couldn't give us basic information about the spa, such as if the sauna is free to access. It's surprising that receptionists/hosts of the hotel don't have a clue about key services the hotel offers. When we finally got enough information to book the spa downstairs, the spa receptionist said the spa was fully booked and unavailable, despite us not being given any information about needing to book it when checking in or on the websites or booking sites. When we complained they finally let us use the spa which was in fact empty, but we were only allowed to use it for 30 mins. The spa was very nice. The beach wasn't so nice. It had course sand and the water was choppy. On the same day, we visited another beach very close by which had calm water and fine sand. For some reason, the location has rougher water than other beaches closeby, at least by our experience that day. Porto Istana closeby (10 min drive/1 hour hike) had calm, smooth, shallow water and white, fine sand. The receptionist seemed quite lackadaisical about the problems we experienced. The customer service just wasn't there and the hotel lacked soul. The restaurant was horrendous and so expensive. The food was horrible and people were not finishing their meals. I sent my meal back. I would never stay here again. Prior to staying here I was considering booking the hotels in Taormina for our holiday next April 2024, but after such a bad experience and such poor customer care, I would prefer not to book with this company again or any of their sister hotels. Pros: -Nice spa. -Nice pool. -Good breakfast selection.