Guest User
September 23, 2023
This hotel has a very sleek website so I had imagined s hotel in a pine grove, I was shocked a see a small public road in the centre of the hotel.. sort of built into the land some building above others on the way to the sea. The check In process was smooth with cold towels and drinks offered. We had a 3 bedroom family suite, the front room of which is beautiful. The back two bedrooms not so much so, we had traffic noise from the back road you could hear chairs scrapping over head and people walking, water running, even sneezing and cell phones beeping. We could not find a fan for the bathroom so. by the second day it did smell damp. Also one bedroom had very noisy AC like it was going to break, we did tell them but it was not fixed. I called the hotel before booking this room and was told a hallway linked the bedrooms so I had imagined we could all share the view terrace, not the case. We did ask to move the room and had to wait almost 3 Horus for the manager who was in a meeting then one room she showed me was nice but another 2 hrs to get it ready and an extra charge so by this point we were exhausted and need to unpack. Well stocked mini bar was included in the rate which was nice as were lovely teas but no milk in the fridge for the coffee press. I asked for cream was told no. I asked for feather pillows was told no. Seemed to hear a lot of no's. Spa is lovely. But not given any water at the end of the treatment, asked for snacks after was told no, asked if we could order snacks, no. Shockingly on checking into the spa, which we rushed to, to be on time was told your treatments will start 10 mins late as the previous guests were late. Never anywhere in the world have I been told that. always if you are late your time will be shorter. Beach service is non existent. Old towels left on the beds, no water provided, no drinks or snacks menu, no way to contact staff, we wanted to eat lunch but could not find anyone to help us. I did stop a man passing in the buggy and he said he would send someone, no one came, maybe the beach boy was too busy texting as I saw him before and after yoga class slowly putting out cushions in the garden area. Also another staff member talking on her cell phone close to the beach for a while, looked like she was on a break. At check out no one asked or I would have passed on these comments. Maybe as its the end of the season some of the staff have gone home. Outdoor breakfast area is tiny and some people could not get a space so had to wait and service of coffee and tea so slow one morning. From the web site I was expecting a wow, this was not a wow.