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5 star

The Excelton Hotel
4.4/522 Reviews

The Excelton Hotel

Palembang|1.82km from Faculty of Law Unsri
Don't know where to start. I have a few days left to stay at this hotel, but can't resist to review this hotel asap, cause i've been stay here for a couple days. My question, is it really 5 stars hotel? Like, really??! The good things are, the staff at lobby so humble (not the receptionist one), i mean the bell boy (who always wearing the green suit) and the guy on white shirt who always opened the door everytime we walk-in to. They're so humble, always say hi and put smile on their face. The receptionist, you need to learn from them, to smile and be nice when you talk to guest. The room, this hotel has a comfy bed, appreciate that, and room service has a good hospitality, everytime i call them to ask something, they can give me those things really quick. So lets start for the worst thing about this hotel. FIRST, the frontman at the breakfast resto and their resto's staff. The frontman name is Sinta, the woman who wears the green dress, she's so unrespectful, not humble, even when i'm waiting the staff cleaned up the table i want to sat to, then this woman came to my table then drag the staff to other place, man! he's cleaning my table, like why you drag him off?! Like what?! you need to learn etiquette girl, then there's guy who's so rude, he talk to guest in a bad way and like yelling, i don't remember his name. The only good staff at the resto is Yusuf and a girl who wears white shirt and green apron on her waist, they're both humble and always smiling. They both have good attitude. I don't like their food, i ate cereal and watermelon only, others really doesn't have a taste. really bad quality for 5stars hotel resto. and still have a couple days to eat the same thing, poor me. Then, one more, there's a door in corridor yang bertuliskan ”staff only”, mereka selalu membiarkan pintu tersebut terbuka dengan banyak sampah di dalamnya, dan staff staff yang masuk dan keluar dari ruangan itu sangat berisik sekali, EVERYDAY, they laughing so hard, even they're singing! I mean, you need to keep quiet untuk menjaga kenyaman tamu, namun mereka menutup pintu dengan sangat berisik dan berbicara sesuka hati mereka, even at midnight seperti itu juga. And we're in pandemic situation, this hotel doesn't has great ”protokol kesehatan”, mereka membiarkan orang berkeliaran without masker, and tidak ada yang menegur tamu tamu yang seperti itu. And one thing yang cukup mengganggu, ketika kamu parkir di gedung, ketika ke lobby harus melewati koridor bebas merokok, dan to be honest ini sangat mengganggu, jika ingin ada tempat untuk merokok buatlah ruangan khusus utk merokok! The only reason why i chose this hotel, because this is the 5 stars hotel, but i don't think i'll comeback to this hotel in the future. There a lot things to upgrade. Ahh and untuk sekelas hotel bintang 5 dengan ruangan gym semini itu, it's not good. Just trying to be honest here.

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Top rated hotels in Palembang

Searching for hotels near Faculty of Law Unsri? Compare room rates and reviews to find your ideal stay.
Azza Hotel by Horison
4.6/551 Reviews
It's a Great hotel I should mention it has free water working lights but The place needs more better windows and the walls are absolutely not cleaned And the AC has to be just a little cold the bathroom also is a nice place but there's no doors to cover me in the shower
The Zuri Hotel Palembang
4.6/5165 Reviews
having a good time while stay at the zuri hotel palembang...... the hospitality and facilities was great and clean. while stay you can enjoyed the sky pool with palembang city view. all the staff already being vacinated so you dont have to be worry. the room was clean and get uv steril before the guest entering the room
Batiqa Hotel Palembang
4/554 Reviews
* The facilities in HK must be increase & tidy more,especially in the HK's office * the services in BATIQA Palembang are really good. over all I really excited for joinning the Upskilling & Reskilling in Batiqa Hotel Palembang. so that,I can improve my knowledge & skill especially in the Hospitality. finally,Thanks a lot for all my mentors (Mr.Khairul,Ms.Erviny,Mr.Rizki,Mr.Anzar,Mr.Daus, Mr.Enzee,Ms.Ayu & all of the staffs) hopely,BATIQA is always in my heart & more success !
Aryaduta Palembang
4.6/5409 Reviews
The lodge location is close to the city center. During staying on this hotel, there're not so much crucial problem. Keep staying the hospitality.
Dparagon Dwikora
5/54 Reviews
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RedDoorz Plus Near Palembang Square Mall
4.3/55 Reviews
Very good and comfortable for long staycation, the price is also affordable for me and my family, the best thing is the location is strategic, good good good and good

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Palembang Travel Guide

If you want to stay at the best hotel in Palembang, Trip.com is here to help! Looking for hotels in Palembang? Trip.com is a great place to start. If you travel to Indonesia, visiting Palembang is a good choice. For trips in Palembang, you can choose hotels around the city center or accommodations near popular attractions.

For those traveling for business and tourism, Sultan Mahmud Badaruddin II Airport is the preferred choice when visiting Palembang.

When visiting Palembang, you can choose from over 56 hotels with great reviews. Palembang has many well-known chain hotels which are suitable for both business trips and vacations. In Palembang, there are hotels under the Novotel brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Novotel. Those who favor Novotel can choose a hotel under its name. A popular hotel in Palembang, Emilia Hotel by Amazing Palembang is also one of the highest rated. Many tourists also stay at Horison Ultima Palembang.

You can also visit top-rated attractions like Benteng Kuto Besak, Great Mosque of Palembang, Ampera Bridge.

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