Ubirajara Santos
I arrived at 6 PM and the receptionist told me that only one room was ready. I told her that didn’t make sense, and she replied: “Check-in starts at 3 PM, but we can’t guarantee the rooms will be ready.”
That was one of the worst explanations I have ever heard in hospitality. If check-in is after 3 PM, that means I cannot enter before that time — but from that moment on, the room I paid for should be available. Otherwise, does it mean that at 10 PM my room might still not be ready?
She did not acknowledge the issue and insisted that this happens frequently in many hotels. This is the first hotel where I have ever heard such a response.
Ten minutes later, she managed to get all three rooms ready. However, her reaction was surprising — she seemed irritated that I questioned the situation. Although she said she was doing her best to help, her facial expression clearly showed that she was not pleased with being confronted.
Room quality: normal.
It serves the basic purpose of sleeping.
I expected the pool to be slightly heated, as in another hotel in Destin where I stayed before, but the water was very cold. Even though the hotel does not explicitly promise a heated pool, in winter this becomes a negative point.
