Perth Hotels with Airport pickup service

Lots of the reviews here, I believe, are reviewing Mercure on Hay (the newer, more upmarket hotel and possibly better of the two although I haven’t seen it), whereas lots of reviews in Mercure Perth on Hay are referring to Mercure on Irwin. I’ve compared the photos and the hotel details and official photos are definitely that way round. SO… this one, Mercure Perth (which is on Irwin St) is the bad one. It’s awful. It’s tired, badly fitted out, dingy and I hope never to stay here again. My room was down a corridor of *****ed (and stained) carpet that made me feel nauseous to look at. The room was ok, the bed comfortable, but more stained carpet, and lots of things didn’t work. Several light bulbs were broken, lots of curtain hooks missing, the room safe didn’t work, the bath had a rusty patch in it. The aircon was too cold for me and I followed the instructions to turn up the temperature but it didn’t warm up. Two phone calls and three hours later, someone attended my room, told me the air con wasn’t adjustable as it’s one temperature for the whole building so the instructions were incorrect. He turned it off (supposedly) and I then spent my stay with no aircon although the room was still cold and not stuffy and the control panel didn’t say ‘off’ so I think the whole thing was just BS and they couldn’t be bothered to deal with it or give me another room. Staff care factor of the attendant was zero, and of the front desk staff, close to zero. I got woken up in the early hours of the morning several times by skip bins being moved around in the laneway outside (very loud chains being dropped in the skip bins and noise reverberation). The next night the fridge started making such a loud noise in the middle of the night that I had to turn it off and use the spare towels to absorb the water as it defrosted. I’m just curious why Mercure keep this one running. Perhaps it’s set at a different price range but it’s not doing their brand any favours with two Mercure hotels so close together, especially with all the reviews mixed up.

The staff is warm and friendly, this is the cheapest budget hotel in the CBD. Walking distance to various restaurants. The only negative aspect is that the hotel has no parking space and can't park on the side of the road, although during the day, safety is difficult to guarantee and expensive.

Love staying at the Great Southern Hotel. The rooms are comfy and clean and the staff are very helpful and friendly. Great location. Love the fact you can grab a nice meal and a drink at the restaurant which you can eat there or take away back to your room. Highly recommend staying there 👌

Booked last minute due to my cancellation of flight. They have renovation during my stay so a little bit uncomfortable. Breakfast not included, pay extra for it. I had issue when check in, take quite long to solve, wait for almost 1 hour. The location at the heart of CBD, walked around at night to see Christmas light. Amenities standard, no laundry service at the moment due to renovation, asked receptionist and she direct me to laundry service nearby.

I got a good deal fromTrip.com. Hyatt Regency Perth is a good hotel with friendly and helpful staff. Easy to travel around with their free CAT buses.

We stayed here for two nights after a 17 hour flight from London Heathrow to Perth after waiting more than one and half hours for our luggage we got a taxi to this hotel and the service was very good. We checked in and went to our room where there was tea and coffee available in the room. The room was clean and the beds were comfortable as were the pillow up to the standard of Holiday Inn around the world. We went down to Ivy and Jack's which is attached to the hotel. The food was very good but more like share platters and good for the occasional drink rather than a main meal. I believe this is where they service the breakfast if you have a breakfast package with the hotel. This hotel is right in the heart of the city so close to everything but not a lot of restaurants to eat at during the dinner service. Most hotels seem to only service lunches or late afternoon snacks.

This hotel should be better than it is due to what seems like a staff shortage. The beds and the room was fine but a minimum of staff was evident so service struggled. If the intention is to economise then they will not survive. I was instructed to leave the car in the adjacent carpark and was left to struggle with our luggage to the hotel where we loaded our own carriage to take to our room, all this in clear view of other staff. Where was the concierge. We had a drink at the quite busy bar and while waiting for service, we could clearly see that there was no concierge on duty. The carriage we used was left in the hall way until we checked out. Now, if you like Indian food you'll love this place. Trouble is if you don't, go elsewhere. I think a restaurant should be more flexible with their menu.

I have stayed at the hotel over the past 15 years and it has gradually become a little run down here and there but the worst change is the service, nobody has a smile or greets you as a guest, your just another inconvenience for them. I stayed in a ”Deluxe” King room last week and the Bathroom was dirty and the Shower over Bath is a disgrace (see photo). I don't think I'll be staying again until some marked improvements have been made.

the best there is in Perth ! super clean, modern, word class dining, services and also Huuuuge ****** for those who wanna try their luck ‘ awesome place to be in, prices are pretty reasonable given the quality you get here

Check in was quick and easier, you do have to pay 100 dollars a night for security which is a bit annoying but it is what it is, you can use for to pay hotel services which a reduce at the moment so not alot you can use it for, you can pay via cash, debit or credit card i suggest cash or debit card that way you get it back right away We stayed in the deluxe premier room which was amazing with it king size bed and over sized pilows which both very comfortable, the room has nice and long curtains and blind behind them wich help block out most the sunlight except for the end where it doesn't quiet reach the wall properly near the bed. The a small window which can be opened to let some air in the room wich is nice. The bathroom is a great size with plenty of room to move around. With the bath been the highlight. Nice and deep enough to fit a couple for them movie style romantic couple baths 😄. The bath has a wooden plank sitting across it for the glass if wine or food if you wish. Aslo has little bath bomb which was a nice treat. Shower was good except couldn't figure how to change it from rain shower to the the hand held one 🤷‍♂️. The room is provided with T2 teas and drip filter coffee sachets and two bottles of complimentary water which is not common in alot of hotels. Didn't use room services as they have removed this service and are using the tavern restaurant menu instead with limited hours. We ate at the Ramen place which is now in my top in Ramen places in Perth with Nao make up the other. The Ramen was a thicker style broth but was full of flavour and come with complimentary hard boil eggs We couldn't use the roof top bar as it only open on Fridays at the moment which was disappointing only found out cause I overheard another patrons being told it would of been nice to see it be put on the hotel website so people know before hand All in all a great place to stay will stay again