Tuana Hotels Brook Pool Access

Super bad review, don't book this hotel. There are serious safety hazards! The service attitude is poor, the sanitary conditions are very bad, there are diapers from the previous customer in the trash can when checking in, the balcony door on the first floor is rotten and not repaired, and there is no lock. There is a public swimming pool outside the balcony, and everyone can enter the room. The air conditioner was turned on for half an hour and it didn't cool at all. I couldn't fall asleep at night in Thailand with a high temperature of 40°. The bathroom hardware and toiletries are also cheap. In addition, the most important problem is that I reported so many problems to the hotel front desk, but they didn't deal with it after waiting for three hours. I kept contacting the person in charge of this hotel through Ctrip's official customer service, but was pushed around until the next afternoon. And it was just one sentence: No master came to repair during the Spring Festival, sorry. I asked for a refund and didn't check in, but was rejected. Such hotel service and attitude can't survive a day in China. I wrote down my experience as a reminder, hoping that my friends in China will not have the same bad experience as me.

Very nice hotel, staff is friendly. Location is only a little less if you don't have a scooter.

The location is ok. But it may be necessary to improve cleanliness and equipment in the rooms and bathrooms to be ready for use (the attached picture is dust on the mirror).

The environment is pretty good👍 and the price is reasonable. It was a very comfortable stay👍.

This is our second consecutive week of stay. The main thing we like is the location of the hotel, which is close to the children's winter camp. The facilities in the room are a bit old. Please check them when you check in and communicate with customer service promptly if you find any problems.

Very good. Going during Songkran. The weather is hot. Have to wait for the air conditioner for a while until the yen arrives.

The hotel is like a zoo. Once you make a reservation, you won’t be refunded. It doesn’t matter whether you live or die. If you like cockroaches, geckos, and wild cats, you can check it out. The bed is two beds put together and there is no charger on both sides.

The hotel is located in a quiet location. The room is clean and spacious with the balcony giving direct access to the 1.20m deep swimming pool. On arrival, the air conditioning in our room did not cool. I reported it to reception and it was fixed in 20 minutes.

Inside the room is quite old. Room furniture such as cabinets, tables, and chairs should be maintained or replaced. When entering the room There are quite a lot of mosquitoes hiding behind the curtains.