Anonymous User
August 12, 2023
I booked this hotel after reading the reviews, but I think the good reviews were just brushed out. We stayed in this hotel for two consecutive days. The 1,500 RMB a day hotel has been an uncomfortable experience since we arrived. To sum up: 1. There is no elevator in the hotel, and we have to walk up four steep stairs to our room. We are all women, and we carry four heavy boxes. No one took the initiative to carry the boxes for us. The waiter went up by himself, see We didn't keep up and looked at him, so he reluctantly said, let me carry the smallest suitcase for you. 2. When I entered the door, I found that the entire living room was covered with water at the entrance. I asked the customer service staff. They said that it was because of the rain and the water leaked, but they did not apologize. My mother is over 60 years old and almost slipped and fell. 3. The hotel does not have four bottles of free mineral water every day, but they did not add them the next day. When I asked the customer service, they said that you can drink the paid water in the refrigerator. This made me really angry and questioned him whether this is what the hotel should provide Yes, it took a long time for the customer service to reply, well, the manager said that I can give you four bottles of water. 4 It has been raining for the past few days, and our clothes are all wet and cannot be dried. Before going out to play, we turned on the air conditioner in the bedroom and turned off the air conditioner in the living room. However, it may be that the air conditioner itself has a problem. The air conditioner blades did not close by themselves, the doors and windows were open, and the fan was on to blow clothes. When we went home at night, it was such a coincidence that the hotel manager was walking around in our room, and when we came back, he first accused us of not turning off the air conditioner and opening the window. I want to say that the use of the room is paid, how to use the air conditioner and open and close the windows is the freedom of the customer. Your actions are extremely offensive to the customer. 5. It is very inconvenient to travel to the hotel. The hotel does not have breakfast service. It is basically 200 baht to take a taxi to the town. Not to mention far from the town, it is also far from the sea. Finally, let's talk about the advantages. There is a small swimming pool on the roof of the hotel, and the view is not bad.
The hotel manager even inspected our room when we went out, and left us a message accusing us of turning on the air conditioner and opening the window when we went out!
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