Nice hotel, excellent location and clean / spacious rooms, pool areas lovely. We also upgraded to UP one of the days which was a fantastic experience with stunning views, highly recommend that. However the kitchen staff could do with a lesson in customer service, one of the ladies in particular who thought it was acceptable to shout at me so a good 5/6 tables around me were all gawping and staring.. we were full board, although never ate there for dinner / tea - basically I made a bacon sandwich for breakfast on the last day, didn’t get there until 9:40 & breakfast closed at 10:00, I couldn’t finish the sandwich as still fell slightly sick (from the alcohol the night before, my own fault I know lol ) so wrapped the remaining 3/4 of the sandwich up to eat hopefully in an hour or so when I might have come round, the member of staff walked up to our area, shouted at me from a few tables away, so everyone heard & was looking at me - I was spoken to like I was some sort of criminal and made to feel humiliated, I didn’t get the lady’s name as just wanted to get out of the resteraunt, but quite frankly I find it appalling that customer staff feel it is okay to make guests feel humiliated like that, fair enough if she had come up to me quietly and said I’m really sorry food isn’t allowed to be taken out of the resteraunt I completely understand that but the way I was patronised and spoken to like a child has really disappointed me. - I would suggest a refresher course in customer service as noticed a lot of the reviews mention the rudeness off certain staff