Family-friendly Hotels in Port Macquarie

What has happened to Sails Port Macquarie?I have stayed here numerous times for events and holidays and it is sad to see the level of service and the detioration of the room and furnishings that has occured. After charging $647 .00 a night (event pricing) which I was aware of,another charge of $10 a night for unsecured parking was applied also. The balcony ballastrade was covered in cobwebs and the room on check in had an apple core on the floor that was not removed until our last night. Staff used to be friendly and acknowledge you when you walked past check in but not now it is just heads down etc. Very overpriced in all aspects which is such a pity as I have enjoyed all my other stays here with no complaints'.

Food here is solid pub grub that tastes great and is reasonably priced considering location. This review rating however is highly affected by the accommodation which is spartan for the price charged. Bed was decent however very hard to get to sleep with noise outside from drunk folks at 2am. They advertise there is air conditioning but that would appear to be so for the pub and bistro only downstairs. Our triple with ensuite had no airconditioning (only a wall mounted convection heater) and a ceiling fan which only worked at a gale force speed (with attendant noise issues) or barely any air movement at all. Come here for the friendly service and food and drinks at the bar/bistro, but stay here only if you have no other choice in the middle of summer in Port Macquarie.

Stayed one night in a single room (not shared with other people). The room was on the small side but spotlessly clean and the bed was comfortable. An air conditioner would have helped as the fan was not quite enough to cool the room down. Ozzie Pozzie is about a fifteen to twenty minute walk to the centre of town (depends on your walking speed). It is set in beautiful gardens with bright, colourful eating and leisure areas. Would definitely suit young travellers.

The hotel location is good, the facilities are complete, clean and tidy, and the rooms are large. Google Maps seems to be set too inaccurately. The navigation suddenly ran to a barren place. Fortunately, I finally found it. Departing from Sydney, it was late, and it was already midnight. We greeted the front desk in advance and said that we would arrive later. The front desk said that it was okay to leave the room door unlocked and put the keys on the table in the store. When I went to the room, the door was locked, and I went to find the front desk staff (not the person who answered my phone during the day was a Chinese man). He was already asleep. When I woke him up, he was very upset and scolded him to find The key, even said, ”This is not China, we do not accept overnight stays, and leave before 10 am”. My fellow citizens, we should feel lucky to meet Chinese people in other countries. Foreigners respect us Chinese people, but Chinese people bully Chinese people instead. Then go to Macquarie, Australia to bypass this shop. The feeling of being insulted by foreign Chinese is really uncomfortable.

The bay is in front of the hotel, the scenery is very good, but the room is not facing the sea, you can only see the sea from the balcony. There is no elevator, if you live on the 2nd or 3rd floor, you need to carry your luggage up by yourself. The hotel has a small parking lot, free of charge, but it may be full in peak season.

Our family stayed in a three bedroom suite. It was extremely comfortable and very clean. We had a lockdown verandah area for the kids which would be awesome in fine weather. The room was quite spacious. It is within walking distance to shops and the Town Green, plus the walking path along the breakwall. It’s the second time my husband and I have stayed at the El Paso. We will definitely book again in the future.

Leo & Jenelle would have to be the nicest & most accommodating hosts we have ever encountered, going above and beyond to make us feel welcome and at home. A huge jacuzzi over looking the fantastic water views went very well with our welcoming glass of bubbly on arrival. Our favourite part of the stay was the continental breakfast cooked by Leo, he takes great pride in he’s dishes & that shows in the quality of the food. Our stay was exceptional to say the least. We can’t wait to come back. Thank you so much.

The location of the hotel is particularly good, passing through a shopping mall is a beautiful seaside. The room given is facing the street, and I can't sleep at night. The facilities are a bit old. The decoration has a history of more than ten years and the area is not particularly large. There is a balcony that is great, although there is an air-conditioning outdoor unit on the balcony.

I was pretty disappointed with our stay here given their rather high prices and after reading all these wonderful reviews on Tripadvisor. I have stayed in Best Western hotels all over the world and were always been impressed. This hotel (motel) is rated 4 stars except I don't see what is 4 stars about it? That it has a pool and a restaurant? Neither of which we used. We could not use the pool as the water was not heated. In fact we never saw anybody ever using it during our entire 3 night stay there. . After looking at the photos again I think it really depends which room you get. Out of the 72 photos of theirs posted here only 2-3 show the old, unrenovated rooms with the brick walls (which we got). . Despite having stayed at many 3 star motels which had microwaves included, at this supposed 4 star motel I had to ask for one. They were nice enough to provide one so the service was good, but it did not come standard with our room (only the bigger, renovated, more expensive, non-brick wall rooms get them I guess). The photos on booking.com for their 'Executive Queen room' are completely misleading as we did not have a kitchen sink/benchtop, microwave, luggage rack/shelf, nor a desk. I will be notifying booking.com about this too. . Our room was very run down with mould in the shower, rust/chipping paint on the wall, and a towel rack which fell down on me while I was getting my towel off it as it was not securely properly. The plastic hook rack at the back of the door was broken and unusable, the carpet was worn at the edges, the sink tap heads had disgusting crap embedded in them, the hand rail at the bottom of the stairs outside our room had an end cap missing leaving a sharp metal edge protruding right around the height of our toddler... The shower area has absolutely nowhere to put our own shampoo bottles etc. There was only 1 roll of toilet paper provided for 2 adults staying 3 nights. . We had no outdoor space, table or chairs, and no drying racks to dry our swimwear and towels etc after going to the beach (which seems quite common for other motels/hotels located near the beach). . They do not clean every day (or at all until after we leave) and don't even take our the rubbish either. I had to ask specifically for them to come and collect our rubbish since we had dirty nappies in it. There are no bathrobes, slippers or in room safes supplied. No laundry facilities. No town maps provided. Again, I'm still baffled what warrants this 4 star rating? . Finally, the mattress moves/shakes so much.. every time my partner moved in the middle of the night it felt like there was an earthquake and he said the same of me (even though I'm far from being a big person). I would wake up every hour of the night. . The only overall good thing I can say is that the service was good and the place was clean, also that we were not given a roadside room which meant it was quieter.. but given the price (I guess we're partially paying for the upkeep of their pool

The three-storey double-family villa has three bedrooms, five people have two bedrooms, and one has been locked. I lived in this American wooden cottage for the first time. There were more Chinese people living in the house, and they met two other Chinese people that night.