Title: Poor service and facilities
Rating: ★☆☆☆☆
Comment:
I arrived at this hotel around 9pm and for a five star hotel I was very disappointed with their service and facilities. First of all, even if it is not the early morning hours, the hotel front desk service response during the night shift is already quite slow. When I found that the air conditioner in the room was broken and could not be turned on, I immediately called the front desk for assistance. However, they told me to wait for someone from the engineering department to come and check. I had to wait a full hour or so for someone to come to the room. This waiting time is simply too long.
When someone from the engineering department finally arrived, they confirmed that the air conditioner in the room was broken and asked the front desk to move me to a new room. However, I was very disappointed that the front desk seemed unwilling to change rooms, even though there were still many rooms available that day. I had to wait again for about 1l20 minutes before I was finally moved to a new room. This kind of treatment made me feel very uncomfortable. For a five-star hotel, this kind of service attitude is really unacceptable.
Also, being a five star hotel, I was very disappointed that they didn't provide a bathtub. I think this is a basic facility, especially for guests who like to take a relaxing bath. What surprised me even more was that even a refrigerator was not provided. This is really too much for a five-star hotel.
Overall, I was very disappointed with my overall experience at this hotel. Their service response is slow and inefficient, and their attitude towards problems is not positive enough. Also, the lack of basic amenities, especially a bathtub and a refrigerator, made me question the quality of this five-star hotel. I would not recommend this hotel to other travelers and would not stay there again myself.
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