Guest User
January 25, 2023
Arrived at around 1:00, according to the customer service WeChat guide, I didn’t see the room card. After waiting for the service staff for 10 minutes, a cleaning came. I communicated internally for a long time and said that the room card was taken away by the previous guest. She said that the room has not been cleaned yet. We can put our things down and go out for a walk before coming back. When we came back half an hour later, we still didn’t see the room card, and we continued to wait for someone to come. During the period, wechat asked the service staff no longer replied, and after 10 minutes, the cleaning came again Yes, and negotiated internally for a long time, and then left the room card. The whole waiting process was more than 1 hour. The accommodation experience this time is relatively poor. I called the boss once, and the boss only told me to understand that they are busy during the Spring Festival. .
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