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"The hotel itself is so great! But I think I need a car to go to the hotel. The hotel does operate a car. There is also an airport pick-up service. The height is so great to see the landscape and the facilities are great. It's not cheap, but you can get the service you paid for. The exterior of the hotel also contributes to making you want to go. The rooms are spacious and wonderful. It has a large room that can accommodate 5 or 6 people and it seems to be a very good hotel for families to come and hospice."

"Excellent completamente recomendable 100%"

"Good location nearby malls and supermarkets, all included in the hotel, funny activities every day, big rooms in good conditions, the buffet was really good"

"Hotel with the basics, the rooms feel old, especially the air conditioning. It has a kitchenette, plates, glasses, pots, etc. The beach is good for snorkeling, it has a lot of rock, there is a lot of dangerous fauna, such as hedgehogs, we even saw a sea snake. The prices of food in the restaurant and drinks are not cheap, if you are going on an austere plan you better prepare your food. In general, good cost/benefit ratio."

"The room facilities are too bad. The location is great. Just downstairs is the seaside. It is an old hotel. I stayed here for 4 days. Breakfast was so so."

"We're so excited to come to PV for the very first time and also first time with the Hyatt Hotel Group as well we might be a little bit have a higher expectation but overall the check in process was smooth and very easy we got the room early upon arrival the reception is very attentive but we will not going to return here again one thing I like to give a credited to this hotel is the location very convenient with almost private beaches stunning view but the service is up and down all the time during our 3 night stay especially the one at the main pool the waiter who walking to ask for a drink he only asked the white people obviously I'm an Asian who sat in the Sun Lounger in between the two white ladies he kept coming back and ask those two lady for any more drinks services but never ask me he treat me like I'm a ghost who never existing there I was so disappointed, The food # the Italian restaurant we try out on the first night was the worse the most terrible horrible extremely ridiculous the test was super nasty we never ever want to go back to that restaurant ever again the pineapple juice taste like water with some of the pineapple scent an orange juice is very fake color is like very light yellow almost like water but it was terrifying # The Sushi restaurant is just on average # The Mexican restaurant although Not so bad at all #The the one that we really love the most is the steakhouse the service excellent the food is the most delicious and the other one is the buffet that we recommend it, The house keeping I have to kept bucking the reception to tell them come and clean my room but they never do we ran out of the toilet pepper they never spare anything in our room unless I have to ask for once you missed the morning cleaning room you will missed it for the whole day they will never return to check to your room ever again, Another downside is the hotel is always under construction and outside by the walkway is very loud at night but not the whole night one thing I really hate about this place they claim they're 5 star hotel but I will give them only 4 or even less All the public restroom throughout the property are very dirty smells so stinky everywhere you're trying to use it's very very ridiculous the hotel itself are dated, Well overall I would say we enjoyed this stays because of the stunning beach view beautiful sunshine everyday again if you ask me would I be back here I would say ”NO”"

"I was at this location 2 years ago when it was Grand Fiesta Americana. The dinner restaurant menu and quality were excellent. As Hilton the quality of food at the restaurants has definitely gone DOWN from a 8 to 5. The night entertainment is very bad. They need to do some more fun pool activities and night shows. There is nothing to do at night after dinner. I would recommend working on better menu options, quality of food and entertainment. The Mexican restaurant has mainly American food. The Italian restaurant has very limited options and the food is not good at all. I couldn't even eat my Italian food. But the location, service and view of the hotel is excellent. I hate writing negative reviews but this is an honest review. Thank you!"

"Our stay has been an invitation to come back and come back, starting with customer service. A first class service from the person who receives you at the hotel and opens the door of the car where you arrive, the people who kindly attend you at the reception with a smile and an authentic sense of service, the porters who go out of their way to ask you for a taxi and help you load what you bring without being asked, and anyone who works in the hotel in the reception area is undoubtedly there to serve you with the best service disposition. Also in the pool area, and restaurants. The impeccable place, with an architectural beauty. Its spaciousness and distribution of both the hotel and the rooms welcome you. The fact of being an open place allows us to feel the weather, and the wind that blows is a very pleasant sensation. The decoration of the place is warm and tasteful, giving us a feeling of being ”at home”. The location of the place gives rise to going for a walk to the Marina, both day and night, with complete security, and all the places we went are very close, 5, 10, 15 minutes by car: Walmart, Shopping Centers , Malecon, Downtown, Restaurants, Maritime Terminal. The access to the beach is a delight, with unbeatable views of the sunset. We enjoy the extra activities that the stay at the hotel includes, and the fact that they are not invasive to our moments of being. The food is very good, and although the price is a bit high, it is worth staying **** at the hotel to eat. I want to close by congratulating the Customer Service program that the hotel has, since it is surely an administration that takes its time to train all the people who work there in this area. Customer service makes the difference in an experience, and that is what we look for when going on vacation, living pleasant and memorable experiences. Congratulations for your excellent service to all the people who work at Club Regina Puerto Vallarta!"

"We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional."

"Excellent place, very attentive staff, excellent food and very friendly reception and lobby bar, as well as views and access to the sea"