We went the first week of June when season was just kicking off. There were a lot of teething problems as hotel was full for the first time this year and a new team was in place. The service team was lovely and very helpful. When we continued to find cold pasta on the buffet, the Maitre'D made sure the chef cooked us a fresh and hot portion of pasta when we wanted it. This was always of the highest standard. The food was good and in places, very good. In the morning, there was tinned pineapple and tinned peaches and pears which was a bit disappointing but fresh melon in the evening. The coffee machines (4 of them) were in constant use and there were queues every morning as at least one of them broke down regularly. Not the teams fault but maybe better to put Thermos of coffee on each table to avoid the rush first thing. Personally, we would have welcomes proper table service for dinner rather than Buffetts every night. We were welcomed warmly by Annett at reception and she dealt with all our small queries over the week, calmly and efficiently. She is a great asset to the resort where English and German is not widely spoken. The management team was seen but they did not engage with the guests or asked if we enjoyed our stay which was a shame. The music and sports team were also very good. Encouraging us nicely to join the Yoga classes and Gaetano made sure the exercises were not too hard for my mum. The live music during dinner and after were high quality and varied. The dance floor was busy most nights. The bar staff were also very attentive even though only a few spoke English but communication was still possible with smiles and hands. The bar itself was sadly, soulless though. The lighting was bright and it had the feel of a station waiting room. The terrace was not much better. Flowers and plants were missing to break up the area. Again, a shame as entertainment was lovely. The grounds are colourful and well looked after. So, are the pools. The re-furbished rooms are modern and beautiful with amazing sea views. Coffee machine and phone did not work but maintenance were going to sort that out. The beach area was not finished and no toilet (or even signs to the same ) could be found and the mobile bar was not open yet so we were a bit parched down there. Internet was best at reception but not very good I bar or rooms over the Spa. Hopefully, maintenance will sort that out with extra boosters. All in all, we enjoyed our stay and the staff really made a big difference. I am convinced that given another couple weeks they all gel and work well together, given the support by the directors. La Conchiglia is well worth a visit. We would certainly consider returning end of September.