Check in was dreadful! On arrival 2 members of staff behind the reception desk were staring at a screen, I assumed they were dealing with 2 ladies standing slightly to one side, but when i managed to catch one of them's eye, he asked if he could help & seemed surprised that I was waiting to check in! I ushered forward the lady waiting in front of me. When my turn arrived I gave my name and that I had a room for 2 adults & a toddler & had requested a travel cot. I had no phone signal in the hotel so could not bring up my booking. He requested that I go outside to get signal which I did. On finding my online booking confirmation I went back inside & gave him the booking reference number to which he snappily told me it was wrong. I showed him. He asked me to write down my full name on a slip of paper the he proceeded to print off details of my booking thrust it at me & asked if that was me!
He insisted that I had made a booking for 2 adults & 2 children. I read the booking details directly from my phone - 2 adults, one 2 year old, travel cot required. Eventually we were allocated our room & given the key. This whole process took 25 minutes, which also then put our restaurant reservation back. Not great with a tired & hungry 2 year old! (When we did get into our room, there was no travel cot. this was supplied later.) On a positive note, a member of staff who seemed to have some supervisory/managerial capacity did apologise and gave me free parking for the night.
Other than this dreadful start, all was OK, just what one would expect from a premier inn.
