Hotels near Greater Rochester International Airport, Rochester

Not recommended, the hotel environment and facilities are dilapidated, there is no service. The price is not cheap either. A deposit of US$100 was paid when staying in the hotel in advance, and it has not been returned for two days.

When I encountered a fire, I opened the door and stood in the corridor for a while. The staff ran around, but no one told me to evacuate. So I didn't have to go out. The fire kept going. I opened the curtains and looked out. The staff who had evacuated to the open space saw me and gestured to let me go outdoors, when the fire trucks came. They did not effectively organize, supervise, and check the evacuation of guests, but the fire was not serious. On the last day, the house keeping took us away from the cups with the toothbrushes. It should be obvious that it is not rubbish, because there are toothbrush and toothpaste inside, as well as dental floss and interdental brush. And, there was no problem with the release of the previous few days. strange. The attitude of the individual waiters at the front desk was cold. Others are acceptable.

Does not deliver Marriott experience in many ways. To note, I was staying at the Roch Airport Fairfield Inn for business on a Thursday and Friday night - just so happens, the PGA Championship was also in Rochester that week... Thursday night check in and sleep - no problem. Beds are ok. However, I did notice a faint smell of something I would describe as a combination of cigar smoke and mold. Not nice. Friday breakfast rather disappointing. Hot breakfast starts at 8am but when I arrived at 8:10, they were already out of all of the hot items for breakfast and no water in sight. Kitchen staff looked puzzled as to where the food had gone and took their time bringing out more. Food was welcomed and good. No water - get it from the workout room or front desk I was told. Really? Many chairs broken and uncomfortable to sit in. Went to shower after. No hot water. Shower handle barely moves. I do my best to wash in cold water (sink wasn't much better) and tell them at the desk of the issue. They seemed to have known about this! Told me ”it was supposed to be fixed yesterday” blah blah whatever. I would like another room then. NOPE - full up. It is PGA weekend! They did not suggest that all of the hot water MAY have been used up by the other guests...they knew they had an issue. Friday night about 10pm. Did they fix the hot water in my room? No one knows. Can I have another room? Nope - full up. I check the shower, no hot water and handle is now what I would call broken - would not shut off all the way. Guess I expected the no hot water thing but the broken handle? What is going on? Did maintenance mess something up more-so? I was awoken at aprox 11:30pm by the hotel manager knocking then entering my room - while I was sleeping. He immediately accuses me of ”flooding the whole hotel”. WHAT are you talking about?? The broken shower apparently was filling up the service space behind the shower...flooding my room floor, the next room over and 3 rooms below. He notices the handle is broken and shuts of water from service space. Strange thing then happens: he immediately produces keys for another room just around the corner. Other rooms miraculously became available for me and for 3 other guests. Truly a miracle when you have been told twice that they are full and there are no other rooms for you. Reality: they had rooms. Bigger rooms. No other amenities - just more floor space as it was a corner room. No one initially wanted to spend the 6 mins to type and change my room - so laborious. I had to ask for the one night compensation - they were not going to give that to me. NOPE. DAB

Very close to the airport, on call to the airport shuttle, even at three o'clock in the middle of the night. A good choice to take an early flight. Breakfast ended a bit early, it ended at nine o'clock, but you can ask the waiter for some food. Others are similar to express hotels, the rooms are air-conditioned, quite clean, and the front desk service is good. There is free hot water and coffee.

The hotel is conveniently located for transit or return. But a little distance from the city, you need to drive. Then it is more old. But the price is good, breakfast is OK.

Very speechless, usually less than 100 knives in the hotel, encountered the price of the American Golf final 160. I have lived in Quality inn before and I feel okay. I didn't expect the sheets and quilts in my room to have yellow stains. Then I will take a bath for one night without undressing and the next day. Unfortunately, the bathtub did not leave hot water for 10 minutes. Good wash basin wash face out. Then spit, go out and wait for Uber. The driver clicked the navigation and turned around 2 times and didn't find the hotel. Finally, the customer came to pick it up. He said that the navigation led to the back of the hotel. Fortunately, he found me with wisdom. Finally, it is worth mentioning that the front desk service is good, I saved my luggage, and I care that my Uber did not receive the cloud.

Hi. We have been to this hotel pre-pandemic and have given it great reviews. So we were very surprised to find what we did. When we arrived, we waited awhile to be greeted at the desk. Finally the employee working on paperwork at a nearby counter finally came over. Then there is the room. It was pretty awful. Grimy, damaged, stained, and just unpleasant. We had to wipe down the desk handles from the stickiness. We could not believe it. When asked if there were better rooms, the response was they are all the same. They did offer to move us, but what was the point. I never expect luxurious breakfasts at these places, but this one was unappetizing. They were out of items, items that should have been refrigerated, like cream cheese, were not, the pancake machine was out of operation and even the cover to the oatmeal was not connected and broken. I should note, the women working there were very pleasant.

The Hilton Garden Inn is located within the Rochester University campus and only 5 minutes away from the wonderful and historic Mount Hope Cemetery. The hotel has a nicely decorated and welcoming lobby, with a restaurant on site that serves breakfast in the morning (my visit included the breakfast plan since I do not like going to look for breakfast in the morning). There were two comfortable double beds and a nice large bathroom in the room. Bed Linen and towels were clean and fluffy. The breakfast off the menu was good. I did not use the buffet but it did not appear to have a large variety. The hotel is a good jump off point to explore the Erie Canal, the fall colours of the Finger Lake District or just to walk along the Genesee River waterfront trail (which is lovely for walking and riding). So now for my issue with the housekeeping policy (not the housekeepers I would like to add). And yes, I am going to get political here! We were told upon arrival that because of Covid the rooms would be cleaned on the fifth day of stay or if we request it by calling before 8am the day we wanted to have the room cleaned. OK, policy understood! Some people can go for days without needing the room cleaned, I am not one of those people. One of the things I like most about staying in hotels is having daily housekeeping and arriving back in the room with the bed made and fresh towels if I leave them in the bath tub (which I do not do everyday). So twice we called, before 8 am to make the appointment. The phone rang for a long time, eventually we spoke to the front desk and the person took the room number and confirmed the request. Twice the room housekeepers never came and the room was never cleaned. What the hotel and the Hilton chain, as a whole, will not freely admit is that they have turned housekeeping into a ”gig” economy. The housekeepers are suppose to wait each day for a call. If they get a call, they work, if they not, no work. No work, no pay. So, to the surprise of no one, those mostly women of color were smart enough to get a regular and better paying job else, with guaranteed hours. That has left a smaller pool of available housekeepers. The hotel chain is making excessive profits on the backs of the lowest paying people in the hotel business. In addition, they do not tell you when you book that the room rate does not include housekeeping (so ask before booking), they do not amend the rates because they no longer clean the rooms. Same rates less service! There is simply something wrong with that business model that I cannot move on from as a traveler. In the future, I will be vetting the house keeping policy for all hotels before book.

On the whole, my six-day stay at this Holiday Inn was good. The staff at the front desk was helpful and friendly. My room was clean, if perhaps a little beat-up. I noticed some staining and gouges in the wallpaper and upholstery, and the table in the combined kitchenette/living area was a little worse for wear. One thing that did slightly frustrate me was that I repeatedly requested that housekeeping make a sweep through my suite to empty trash, pick up dirty towels, replenish toilet paper, etc. I believe I requested this three different times, but housekeeping never actually tidied up my room. I ended up having to track down a housekeeper and request more trash bags and toilet paper, since we had run out. However, when we realized that we needed to do a load of laundry, we found that the guest laundry facility was right down the hall from the room, which was extremely convenient. I would recommend this hotel to travelers that need a safe, clean, affordable place to stay.

Hotel service is very good, there is an open kitchen utensils in the suite, you can simply cook, the toaster dishwasher microwave refrigerator electric stove is quite complete, the gym downstairs washing machine is fully equipped, free for breakfast and dinner on Monday, Tuesday and Wednesday, free every morning.