Roma Boutique Hotel

Terrible stay experience! I stayed here for two nights in Room 22, and this has been the worst hotel experience I’ve ever had. The air conditioner in the room was broken on the first night. We asked the hotel staff for help, but they refused to repair it simply because they said the maintenance team was off duty. We tried to contact the manager, but all we got was constant excuses and delays. We even got very upset before they finally called the manager by phone, yet still no one came to fix the air conditioner at all. The manager came the next morning and promised to repair the AC, saying we wouldn’t need to change rooms if it worked. We even contacted Ctrip (Trip.com) for coordination in advance. However, the air conditioner broke down again just half an hour after the repair. When we came back to the room at night, the air conditioner was still not working. We suffered two whole nights without air conditioning — the room was extremely hot and stuffy, and we couldn’t sleep at all for both nights. We requested a partial refund due to the terrible accommodation experience, but the hotel firmly refused any refund or compensation. Meanwhile, Ctrip also did nothing to help mediate. They still insisted that we pay the full room fee without considering our actual suffering. The hotel service is extremely poor, staff are irresponsible and always pass the buck. Poor facilities and zero after-sales support. Absolutely not recommended! Everyone please avoid this hotel.

We stayed one week. One day we haven't anymore hot water to take our shower at 10:30AM. Seems capacity is limited... Often when we go to breakfast around 9:30AM there is not anymore "something" (not anymore banana, not anymore eggs...). My customer's feeling is that this hotel is in a Logic to save and rationing costs(hot water, food...) not in satisfying customers... Plus, it smells smoke in the hallway. But workers are nice

I was booked by my firm at this hotel. As multiple review state it’s a cross between a youth hostel and guest house. It’s in an office building if you have luggage for a vacation (i didn't) you will need to take multiple trips on the tiny old lift to the fifth floor reception then more trips down to the fourth floor where rooms are. OK as a Two stars at the very best but this is advertised as a 4 stars. I used an online app and moved myself into another hotel. If you’re looking for a higher quality touristic experience or travelling for business AVOID this hotel. On my way out I asked for a taxi as I was going to another hotel. Not even a question about whether there was a problem, anything they could do. Not hospitality — just a scam sadly

Bang on average, nicer hotels around for same money also not the best location, not much around. Walls are dirty and curtains have stains. The walls are so thin, can hear every toilet flush through the pipes. Room is okay size does the job but had a bad smell. 4th floor, lots of stairs and very small lift. Wouldn’t recommend

We booked a stay at this hotel based on reviews and the fact that it was a 4 star property. It definitely is not! I wound not recommend it to anyone. It is situated on the 5th floor of a building full of offices. Very hard to find as it has no identifying signs. Rooms looked very poor, nothing like in the picture they present on the site. I refused to check in and asked to complain to the manager. To which he was very rude and raising his voice at me over the phone. Very unprofessional. I was charged a one night stay because my daughter and I didn’t want to stay in the property that wasn’t up to any standard. Very disappointing.

A hotel that is not a real hotel.It is in the 5th floor of an old building 2 kilometers from the center.The staff is polite.The breakfast is terrible and in reality what they serve is not a minimum accepted breakfast.lnterner is terrible. The price they charge is not fair.Try another alternative.

The staff are great ans they kept the room clean but it shouldn't be called 'hotel' it says inn at the reception but hotel online. The place is not easy to find, no sign on the outside. Its probably air b&b but not a hotel. Breakfast was terrible. No allergy consideration either.

If you are visiting rome and are looking for a great location, with incredible service and modern and comfartable rooms you will find it all at this Hotel. My wife and I stayed during our honeymoon and we found that the people that work there are more than helpfull with anything you require, the building and rooms are fantastic. So if you are in rome for a day or a month, you wont regret staying here.