Sofitel Xiongan Reviews

The hotel allowed check-in time very late at night (I checked in at about 11:30 pm) and the concierge still functioned well at such a late hour. The bed was really big for a single person. The hotel emphasized that a visitor will be enjoying French life-style in its stay there though there is neither a French word nor French TV program to be found inside the hotel room. I was expunged from the swimming pool on the 4/F solely because I forgot to bring my swimming cap (I had my swimming suit on), and had to cut short my swimming time after my failure to borrow a cap from the staff there. Moreover, the pool water was too cold. The breakfast buffet was good and contained a variety of foodstuffs and drinks of Chinese preferences and origins. However, there was a lack of exotic foodstuffs, e.g. Japanese style, Vietnamese style, European style, etc. The flash-type French dance, about 15 min. in duration, in the hotel foyer at 6:00 p.m. was extraordinary, attractive and delighting.

Convenient location, nice and spacious room. Allowed me to check in early at 9am, indeed very good service.

v good

The customer service is quite nice, warm and attentive. Those dishes in the restaurant are also good. I want to take this chance to express my heartfelt to Claire👍🏻👍🏻She is very considerate and nice ✍🏻✍🏻as I brought 2 children with me, so she helped me upgrade the room. Good accommodation experience and highly recommended! ！

Amazing atmosphere and service , simply sofitel .. great location

During the May Day holiday, the best way to relax is to stay in a hotel. I finally got a room. The hotel hardware and software are first-class. There are many activities during the May Day holiday, so you won't be bored with your kids. The breakfast and dinner buffets at Jinchu Restaurant are also recommended. Although there are not many dishes, the quality is very high. The hotel swimming pool is also very friendly to children. Overall 80 points. The hotel doorman and traffic guide deducted 15 points. There was no guidance or command when parking at the store, and no help with luggage. The concierge in the lobby was just chatting. In addition, I especially recommend the hotel's own SPA. There happened to be an event on May Day. I added 199 upgraded essential oils. The environment is excellent and the technique is first-class 👍🏻 I am very sorry to forget the name of the masseur.

During the May Day holiday, my family went to Xiong'an for a trip. We arrived smoothly in 2 hours from Beijing. The check-in time was a bit long due to the full occupancy rate during the holiday, but the staff were fully cooperative and finally lived in the Little Prince theme suite that the children liked. Facilities: The room is spacious and bright, fully equipped with a small tent, electronic piano, dolls, and drawing boards. Even if you don't leave the hotel, the children can play for half a day. It is strongly recommended to bring children to stay in a parent-child theme room. Hygiene: Equipped with a full set of Little Prince toiletries and towels, the sheets and quilts are clean and tidy. Staying for two nights, the room cleaning on the second day was also very timely and in place, and the room was cleaned and tidy. Environment: The hotel is very convenient to the Eye of Xiong'an, the Convention and Exhibition Center, and Yuerong Park. The room has light and dark adjustment, which is very friendly for babies to take a nap. Service: Very satisfied! A few days before check-in, the hotel staff contacted in advance and informed us of very detailed travel strategies and precautions. Any problems during the stay were solved in time. When I met the hotel staff, they were all smiling, making the guests feel at home! Of course, there are also shortcomings. There are many guests in the hotel during the holidays, and the waiting time for check-in is a bit long, which is a bit difficult for babies who want to take a nap. However, because the suite comes with afternoon tea for two, we waited in the lobby bar to ease some of the pressure. The windows in the room need to be told to open by the staff. There is a bit of smell in the room, but opening the window for ventilation and adding an air purifier alleviates it a little. There is a queue during the peak period of the breakfast buffet. Another thing is that for electric car owners, there is no charging pile equipment in the hotel basement, which is not very convenient. Overall, it was a very satisfactory stay experience, and I would recommend friends who come to Xiong'an to choose Sofitel Hotel.

A memorable trip. After arriving at the hotel entrance, the hotel staff at the door helped to load the luggage onto the luggage cart, and then gave a luggage tag. After checking in, I gave the luggage tag to the front desk. After entering the room, the luggage was delivered quickly. At the same time, thanks to the lady in guest relations, the daily news is very timely!!!

Xiong'an five-star hotel, I feel 90 points, the hotel hardware is indeed good, the room is quite big, the bathroom is big enough, the facilities are quite new, the highlight is the two swimming pools, the children's favorite, the small pool water temperature is just right, the big pool is a little cooler, a suggestion, when there are many children, close a few windows appropriately, otherwise it is too cold, too cold, breakfast 198 standard, can only be said to be satisfactory, the Western food is very good, the overall food is still a little worse, no special dishes, the level is a little lower. There are no hard dishes, the breakfast really needs to be improved.

We stayed for one day on May 1st, but the kids didn't have enough fun, so we stayed again on May 3rd. It is a treasure hotel for parent-child travel. There are many parent-child activities arranged in the hotel. The children can't have enough fun. We directly cancelled the itinerary of two attractions, and the adults also wanted to relax. The hotel's service is really amazing. There are staff to accompany the parent-child park. Although the room is full during the holiday, we followed the customer service's advice to stagger check-in and dining. There is no queue or crowd at all. All arrangements are in order. It is a good travel experience! !

Service: Front desk, I understand that there are many guests during the May Day holiday, especially on May 3rd, but the service attitude is really bad (generally referring to the standardization of service). The front desk asked me to wait in line because the room was not cleaned up, and they called to notify me, but they didn't call me. I had to call to tell me that there was a room? It was tiring, and there was no mention of some facilities and activities in the hotel. They only told me when you asked No one helped with the luggage, and they didn't even help to stop the elevator door. Maybe the service staff passed by, including meeting with luggage in the corridor, and even ignored the luggage when it fell on the ground, and just walked by? I went to breakfast early at 6:32 to the door, and it was still locked, but the meal was open at 6:30 and should be done before this time. The guy who made rice noodles was also very tough. I asked for a bowl of noodles, and he said it was just rice noodles, otherwise you should make a sign to say what it is? He kept coughing at the food. I asked if he didn't wear a mask? He just put it on. The waitresses of the other ladies were also other guests. I saw that she would ask what to drink, but we didn't ask. The problem of service standardization It is especially worth mentioning that the guys in the swimming pool are very good! Warm and polite! Praise their service

The hotel is relatively large and new, with good overall conditions. It is divided into three buildings, ABC, with three restaurants, a swimming pool, and a children's playground. It is suitable for bringing children to play. There are free coaches to teach children swimming every day. The restaurant also has some free programs. There is a large park next to it, which is suitable for bringing children to play.

This is the second time I've been here in a year. We and our children like this place very much. It's clean and the staff is friendly. The swimming pool is also great, and there are many activities during the May Day holiday. The hotel is very convenient to the country park. It takes only a few minutes to walk downstairs to the Banyan Tree Park and the Xiong'an Eye. There are also many places to eat around. It's worth coming here. I'll come again next time. The water in the swimming pool is a little bit cold, and it would be better if the temperature is a little higher.

A brand new five-star hotel with a simple and elegant decoration style. The rooms are spacious and bright, comfortable to stay in, and all kinds of equipment are very new. After placing the order, the hotel staff immediately contacted me to confirm and shared some tips for staying and travel consultation in real time, which was very considerate. The hotel breakfast offers a variety of dishes with good quality. It would be better if the water temperature of the heated swimming pool was slightly increased to about 27-28 degrees. ps: The welcome fruit delivered in the room is different from that of other five-star hotels. The choice is Fuping apples and pears with very good taste. It is very attentive and comes with a fruit introduction card. This personalized room service is very popular.